Privacy Policy

Customer agreement

1. Contract

1.1 This contract is made under the conditions of the company’s service; the company must do the following for the company’s customers: operate in the financial market for customers; pay financial transaction fees for customers for the whole company; and the client is required to conduct financial transactions as specified in this contract.

• 1.1.1 In the event that the client is an adult under the law, the client has the right to allow the company to perform transactions with the client’s trading account.
• 1.1.2 Transactions with the customer’s trading account will be subject to the terms of this agreement.
• 1.1.3 In the event that there is a change or correction of personal information or expired identity documents, the customer must notify the company within 3 business days for the said change or expiration. Notifications must be sent by email. with first and last names of customers, account numbers, phone numbers and passport or annual leave, each with a valid proof of the customer and the recent housing. The notification must be a name; scan and send it to [email protected]. From the email that the client sent during their account registration, the company has the right to request other confirmation documents to confirm the client and comply with the regulations relevant to your client. Delay or failure to comply with this clause will be a violation of this agreement by the customer and may lead to customer account closure.

1.2 The statement of client

• 1.2.1 The customer acknowledges and certifies that he has a right to enter into this agreement in order to comply with the terms and conditions specified in this document and shall not be restricted or prohibited to enter into a contract or anything else to enter into or perform under this agreement and the execution and the operating Company in accordance with this agreement will not infringe or violate any other agreement between the Company and the other parties any more.
• 1.2.2 expressly understand and agree that the company will use it to monitor the activities of their customers and ensure the consistency of behavior and activities of customers purchases on the TH Infantry platform of the company.
• 1.2.3 The customer agrees that he understands and agrees with all the terms and conditions of this agreement.

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2. Company service

2.1 The definition of the term “company services” means services or equipment related to any investment that the company allows customers to perform as follows:

• 2.1.1 Acknowledging information or contacting companies or third parties authorized by the company
• 2.1.2 Transactions and money market funds through the program Metatrader 4 of the company to access company information via the customer’s computer and on the Internet.

2.2 Accept the conditions in this contract that clients have read and acknowledge that if wanting to trade or invest, they will do so via the company’s program only.

2.3 The company’s services consist of the Metatrader 5 software packages, the analysis of technical averages and third-party services offered with the company’s services.

2.4 Customer acknowledges and agrees that the Company can continue to modify or add to the full title of the companies involved in this contract without prior notice; the Company has the right to change or modify the terms. Within the future contract

2.5 The company must send the client’s orders to the market but cannot manage or issue opinions on behalf of the customers.

2.6 The company can not continue to follow this, having (in addition to the conditions prescribed under this Agreement).

• 2.6.1 Monitoring and reporting on the status of the customer’s making orders.
• 2.6.2 Cancellation or off-making orders of customers.
• 2.6.3 Trying to change quotes within Metatrader 5.

2.7 In the case of customer trading needs and making sure of each and bringing in investment from the company, the company has the right to give advice on investment, but the company is not responsible for any consequences that will follow or occur. Per customer purchase order, the company has the right to cancel or close the customer’s order in the event that the company considers that the order is abnormal to cause danger to both the client and the company.

2.8 The company proceeds to pay tax legally. Both the company and the customer side must pay tax under their own country laws.

2.9 The company reserves the right to suspend clients’ money withdrawal from the account in the event that the company detects inappropriate or fraudulent actions. The Company may, at its sole discretion, freeze the account and initiate a thorough investigation prior to permitting any further transactions.

2.10 Profit or loss depends on the investor’s decision when closing the order.

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3. Purchase orders

3.1 Customer purchase order

• 3.1.1 The system displays the order following the trades of its customers.
• 3.1.2 “Market execution” means the system is executing orders to place the futures and CFDs.
• 3.1.3 “Market execution” means the system is processing trading orders to the CFDs market.
• 3.1.4 To order any of our customers through the Metatrader 4, each may be carried out according to the following steps to confirm the customer trade orders through the system electrolytes Knicks orders. Customers in the system will be sent to the Seville City Square driver (s, Ever) company, which has received orders from customers and confirmed orders using the internet connection of the two parties that must have a stability unit. the H In the event that the order is correct, it will be recorded in the queue. In this case, there will be a message in the customer’s order box that says, “Please wait; the order is being processed through the server while the system was implemented in f. It will display the status of orders as part of “ the c The l Ident a terminal a Terminal clients receive the results of the execution of orders by customers who have Internet access connections. The collection of both parties must be stabilized enough to have a perfect voice.
• 3.1.5 Customers can cancel their orders delivered to them while the system is indicating that the “ Order 5 Accepted ” customers will have to press the button that says” Cancel button *Order if the client machine has a stop command. The company did not apply for any other subsequent orders because of such an action under the system of MetaTrader 5.
• 3.1.6 The customer is unable to cancel the requested order while the system is reporting the status Order is in process.
• 3.1.7 The timing of the order to the customer’s system is based on the stability of the Internet store on the client side and the server’s power companies, which also include the state of the market. At that time, during normal intervals, a client’s orders will take less than 1 to 5 seconds to submit an order, but during normal market hours, a client’s orders may take longer. D To be part of the system.
• 3.1.8 In the event that the current price of a financial instrument changes while the company is performing in accordance with the client’s purchase request, the company reserves the right to use the new price (Bid/Ask). In such a case, the client’s request will be processed at the new price.
• 3.1.9 The customer’s order may be canceled in the following cases:

A. In the event that the client submits an order before the market opening period

B. In the event that the market is in an abnormal, fluctuating condition

C. In the event that the client does not have sufficient margin for trading, the system will display “ No quote” or “ Not enough money” on the client’s screen.

D. The company has the right to not allow clients to use the Expert Advisor or EA in the event that the program allows the client to place more than 30 consecutive trading orders within one minute.

E. Due to the limitation of the maximum order quantity and / or the maximum limit of opening orders and pending orders, in order to not exceed each type of account

• 3.1.10 Clients can proceed to place trading orders via telephone or via live chat.
• 3.1.11 In the event that someone else uses your account, a customer from the same IP address, the company will consider that any action taken from that account is that person as a customer, and the company is not responsible for any results. That will follow
• 3.1.12 Any trading orders executed during the closing time of the market will be canceled.

A. Orders processed during the market closing hours will be canceled.

B. Sales orders executed during the closing time of the market will be canceled.

• 3.1.13 The company does not allow clients to use arbitrage trading methods. When trading with IUX MARKETS brokers, the company reserves the right to cancel all arbitrage orders in the event that the company detects any account that uses such trading methods and profits arising from arbitrage are considered invalid. Arbitrage is the purchase and sale of an asset in order to profit from a difference in the asset’s price between markets.
• 3.1.14 The company reserves the right to cancel the customer’s purchase orders executed in addition to those specified in this contract.
• 3.1.15 The Company has the right not to be liable for the execution of trading orders in the event that the Client is heavily leveraged. too much due to sending orders to a liquidity provider or LP (liquidity provider), the liquidity provider will Consider accepting such orders or not accepting. However, the sending of orders may be able to be processed, but the company will not be responsible for Damage incurred if liquidity service providers do not accept such orders, however, users should take into account the appropriateness of Using Leverage in Trading.
• 3.1.16 The Company does not allow clients to use the “Hedging Bonus” trading method on a Standard+ account to trade with the IUX MARKETS broker. Where the company detects any account that uses such trading methods and the profit generated by “hedging” both MT4 and MT5 that is taking advantage of the bonus, e.g., using a 3rd party to receive the bonus or detecting the IP at Linked or related to each other in the application will be considered void.
• 3.1.17 For the MT5 platform, there are no trading conditions. All types of trading can be performed except for Standard+ accounts only. Do not trade “Hedging Bonus” in trading according to section 3.1.16.

3.2 Trading operations or investments

• 3.2.1 orders (in Buy Order) will be launched at the price of Ask (Ask price), and sales orders (Best Buy Order) will be launched at a price Bid (Bid price).
• 3.2.2 Buy orders will be closed at the Bid price. Sell orders will be closed at the Ask price.
• 3.2.3 Position Rollover to Swap by adding / deducting open orders will be carried out from 23: 59: 00 to 00: 10: 00 by the time our trading platform is up. The Swap will be increased / decreased with. All orders opened during the period from 23: 59: 00 to 00: 00: 00 according to the trading hours on the platform.
• 3.2.4 In the case of trading CFDs with a limited trading period (with an expiration date). All orders executed in the same contract will be closed after the latest quotation.
• 3.2.5 General market conditions in Deal Lake North to keep the lines Ph.D. within the limits specified in the contract.
• 3.2.6 The spread of the order may be changed due to the following reasons: Due to abnormal conditions in the market, the company did not notify customers in advance. The announcement of the change of rules or regulations of the company will be noticed on the website by the company. Due to force majeure that has not been given advance notice due to the fact that the market does not have much volume, which has been specified in the contract
• 3.2.7 Spread values can be extended in situations where the market has economic, political, or other news that affects it or during the time when the price gap (Gap) during the market opening period. (Monday morning) or at a time when market liquidity is low (the low market apps liquidity)
• 3.2.8 engine with the specification of the fixed or commission fixed, the Company reserves the right to increase the value of the water in case the specification is upon a contract basis, rather than the specification grade fixed.

3.3 Open orders (Open an Order)

• 3.3.1 What is required in order to enable all the features?

– Specify the name of the CFD pair.

– Specify the volume of the trade.

– Specify the type of order

• 3.3.2 Open the order means the customer will buy or sell at a certain position without the help of investment (An Expert Advisor, or EA) to enable customers to order it. Must press the button to choose between Buy or Sell.
• 3.3.3 Open orders using the help of investment (An Expert Advisor, or EA) to be conducted at the location of the current price.
• 3.3.4 The process of opening orders.

A. Immediate payment orders to the server’s power system will check automatically whether a customer’s account with the margin (margin-) is enough in stock or if a customer’s margin is adequate to turn words. If the order is not enough, the system will not open the order for the client and there will be insufficient margin messages displayed on the customer’s computer screen.

B. The on-screen messages indicating the status of the order being opened or unsuccessful may be different in the event that the client submits an order for another type of investment.

C. A message indicating the successful trading status of the purchase order is in the ” log-file” section.

D. In case of open orders at a time when the market is open, the system will not carry open orders to the customer along with the message on the screen of the customer that “ Available No Quote / trading is forbidden.” In the event that the broker makes a mistake by opening an order for a client, the company has the right to cancel the order and the company must notify the client of the cancellation.

3.4 Closure orders (in Close An Order)

• 3.4.1 Closing an order means that the client is satisfied with the price at a particular position without using an investment assistant program ( Expert Advisor or EA ). To close the order, the customer must press the button “Close” to close the transaction.
• 3.4.2 Closing trading orders using the investment program ( Expert Advisor or EA ) must be conducted at the position of the current price.
• 3.4.3 Clients can set up “ Stop Loss ” or “ Take Profit ” when closing orders. 3.4.4 Procedures for closing orders

A. The program will have a “Close by” order appearing in the “Type” box. When the customer chooses the order in the order that the client wants to close, the client will find a button that says, “ Close # by #…” When the customer presses the button, the system will close the customer’s order automatically.

B. In the event that the customer opens more than 2 orders, the program will have the “ Multiple Close By ” order appear in the “ Type ” box. After the customer presses the select button, the system will display a list of The order comes up with a button that says, “ Multiple Close By for … Click. When the customer presses the button, the system will automatically close all the customer’s orders, “ Close by ”and” Multiple orders. Close By “ will not be available for your account type floating spread ”.

C. In the event that the client closes the order during the period that the market is not open, the system will not close the order for the client and display the message on the client’s screen “ No price “ in case the broker makes a mistake. Miss the closing order for customers. The company must notify customers of such errors.

D. The on-screen message indicating the status of the order being opened or unsuccessful may be different in the event that the client submits the order in another type of investment.

3.5 In case of forced closing of trade orders

• 3.5.1 In the event that the margin of the client’s trading account drops below 40%, the system will be notified that the “ margin call “ company is not responsible for losing the client’s money from closing the word. Automatic purchase of system
• 3.5.2 The company will close the customer’s trading order immediately without notice if the customer’s margin is less than 20%.
• 3.5.3 The total amount of clients’ funds after being put into the trading system is called the Balance, which is controlled by the server. The operations in 3.5.2 The agreement is for the server; its power will be taken when Kumar margins of traders reduce the number of such systems off orders of customers, a message indicating the status of the forced closing words. The purchase order is in the ” Log-file ” section as ” Stop out.”.
• 3.5.4 will be carried out on the 3.5.2 of this Agreement, which will be forced to close orders with a cool interface ( Lot ) the first.
• 3.5.5 After the system is forced to close trading statements and Balance of customers, the company will pay compensation to a negative Balance of customers and return it to zero, except in certain cases where companies monitor the actions of their customers and find that it is deliberate. The company reserves the right to return the said amount from the account owner.
• 3.5.6 The company reserves the right to reduce the balance of 1 client’s account in case of checking how much money has been received by the client. The 2 trading accounts are executed simultaneously and in paired or other investments in the same-based region and done at a similar time and price.
• 3.5.7 In the event that a fixed balance occurs in the client’s account, it means that the amount of the compensation from the company will be deducted from the sum of the rebate commission that will be paid each day.
• 3.5.8 With regard to the terms and conditions for all stock products of IUX Markets, which are in the form of CFDs, all conditions shall be subject to the company’s terms. Trading stocks on IUX Markets in the form of CFDs, all held positions shall be closed only within the day before the market close time by at least 10 minutes, and no new positions shall be allowed to be opened until 10 minutes after the market opens. This provision applies specifically to CFDs on stocks.

3.6 Leverage, the Change

• 3.6.1 The company’s clients are able to request to change the account’s leverage within 24 hours. The client cannot change the leverage if the client’s account is open for trading in the market.
• 3.6.2 The company has the right to change the leverage in the client’s account without prior notice. The change in the leverage of the client’s account will be in accordance with the scope of the change in the leverage value in the table item.
• 3.6.3 The company has the right to process open orders of customers in accordance with the rules specified in Article 3.6.2, which will be in accordance with the scope of the table. Change Leverage as follows for the Standard+ account.

Leverage	Equity
1:1000	$0-5,000
1:500	$5,001-30,000
1:200	$30,001-50,000
1:100	$50,001-100,000
1:20	$100,001+

• 3.6.4 The company has the right to process open orders of customers in accordance with the rules specified in Article 3.6.2, which will be in accordance with the scope of the table. Change Leverage as follows for Standard, Pro, and Raw accounts.

Leverage	Equity
1:3000	$0-2,000
1:2000	$2,001-5,000
1:1000	$5,001-20,000
1:500	$20,001-50,000
1:200	$50,001-80,000
1:100	$80,001-100,000
1:20	$100,001+

• 3.6.5 For the leverage of all 4 account types, Standard , Standard+, Pro, and Raw accounts are to be used in trading cryptocurrency. The company requires a maximum leverage of 1:1000 for trading.

Case 1: Open a trading account and choose Leverage greater than 1:1000; you will be able to use leverage for trading. Cryptocurrency is 1:1000. For trading other commodities, leverage of your choice is applied.

Case 2: Open a trading account and select Leverage less than 1:500; you will be able to use leverage for trading. cryptocurrency and other types of goods equal to the leverage of your choice

• 3.6.6 A. To set the leverage on the client’s trading account at no more than 1:800 during periods of severe market volatility. Before important economic news announcements, and 2 (two) hours before market close on weekends and public holidays, and 2 (two) hours after market opens. It will affect only new buy and sell orders. If the current leverage of the trading account exceeds 1:500, this change will affect transactions that will be opened within the said 2 (two) hour period.

3.7 The leverage for trading CFDs on JPY trailing pairs is 1:300 during 21:00-22:05 (GMT +1) on Wednesday.

3.8 REMOVING INACTIVE TRADING ACCOUNTS Because IUX MARKETS can allow you to open up to 6 additional trading accounts of different types of accounts, sometimes inactive accounts add up significantly more resources. The IT department needs to clear the account that is not active or has no balance in it, either Credit or Balance, which only happens 1-2 months at a time. This does not affect your capital or deposits, including profit and loss. We recommend that you open a new account. and start trading if trading again.

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4. Explanation of trading order definition

4.1 All types of orders in the IUX MARKETS trading program

• A ) The “Buy Stop” order is an order used to open an order while the price has not moved up to a satisfactory price.
• B ) “Sell Stop” is an order used to open a sell order while the price has not moved down to a satisfactory price.
• C ) “Buy Limit” Expected to open a position with a price lower than the current price at the time of purchase.
• D ) The “Sell Limit” order is an order used to open a sell order while the price moves beyond the price satisfied by the trader, expecting that the price will return to open the selling order for himself.
• E ) “Stop Loss Order” is an order used to set the price at which traders will stop loss of open orders.
• F ) A “Take Profit” order is an order used to set prices for which traders will be satisfied with the profit of open orders.

4.2 Setting the duration of the order

• 4.2.1 Setting, editing, or changing the value of a purchase order by the client can be done while the market is still open. The company has already specified the operating hours of each market.
• 4.2.2 In the event that the market goes wrong, the order, including all settings, may be closed entirely depending on the severity of the event.
• 4.2.3 All Pending Orders have GTS, which stands for ” Good Till Canceled,” which allows customers to set the duration of their Pending Orders . This setting is in the ” date and time section; customers can set up in the “expiry” field.

4.3 Trading order setting rules

• 4.3.1 In the event that the client wants to open an order using the Pending Orders, the client must specify these values as follows:

A ) Name of the CFD pair or market to be invested

B ) Volume to be used for investment ( Volume )

C ) Type of order value ( Buy Stop, Buy Limit, Sell Stop, Sell Limit)

D ) The number of the price that is satisfied by the customer will open the purchase order.

• 4.3.2 Pending Order Management Process: Accounts with a balance less than or equal to 1 and no open positions will have all Limit Orders deleted daily at 20:30 server time.
• 4.3.3 In addition to the settings above, the customer can choose whether or not the system will automatically set ” Stop Loss ” or ” Take Profit ” as follows:

A ) Setting Stop Loss of Pending Order means that the system will not automatically set Stop Loss if the price fails to reach that price where 0. 0000 specified in the program is the setting of such action.

B ) Pending order Take Profit setting means that the system will not automatically set Take Profit if the price fails to reach that price where the 0.000 value specified in the program is the setting of such action.

C ) The date and time of the pending order setting.

• 4.3.4 Customers may not be able to set Pending Orders if the following occurs.

A ) If the customer incorrectly or incorrectly indicates the number

B ) In the event that the client sets the Stop Loss or Take Profit settings without using the Expert Advisor incorrectly, the system will display the message “Invalid S/L or T/P” on the client’s computer screen.

• 4.3.5 When the Client sends a Stop Loss or Take Profit pricing order in order to open the order, the customer must specify these values as follows:

A ) Ticker of opening an order placed in the position of a satisfied customer.

B ) 0.0000 of setting a Stop Loss means customers may cancel or not the position of the stop.

C ) 0.0000 of Take Profit settings means the client canceled or did not set a Take Profit position.

4.3.5.1 The Client may not place Pending Orders of any type too close to the position of the current price. The minimum distance between the current price and the Pending Orders is indicated on the Company’s website.

4.3.5.2 If orders are executed in abnormal market conditions, Stops levels may increase.

• 4.3.6 Customers can set Pending Orders of any kind near the location of the current excess minimum distance between the current price and Pending Orders listed on the website by the company.

4.3.6.1 If orders are executed in abnormal market conditions, Stops levels may increase.

• 4.3.7 The client cannot close the Stop Loss / Take Profit setting. If the price is too close to the Stop Loss/Take Profit price , the system will display the message Modification disabled. “The order is too close to the market” or “No Quote” on the customer’s computer screen
• 4.3.8 The client is unable to edit the price of the Pending Orders. If the price is too close to the Stop Loss/Take Profit price , the system will display the message “Invalid S/L or T/P or No Quote on the computer screen.”. Customer’s
• 4.3.9 The message indicating the status of the pre-order completion will be in the “log file” section.
• 4.3.10 Every pending order receives a ticker.
• 4.3.11 The client cannot set the pending orders during the time the market is closed; the system will not allow the client to do so and will display the message ” No Price / Trading is forbidden on the screen.”. Customer computer

4.4 Setting and deleting orders

• 4.4.1 The customer must fill in the details of the pending orders that he/she wants to set up correctly, completing as follows:

A ) Ticker

B ) Position at the desired price to set Pending orders

C ) 0.0000 of setting a Stop Loss means customers cancel or not the position of the Stop Loss if customers fill incorrectly defined system server’s power to revoke the order of the customer and. Customers will not be able to click the “Modify” button to make any changes.

• 4.4.2 The client must fill in the complete details of the Stop Loss / Take Profit setting that he / she wants to set up correctly, as follows:

A ) Price position at which the order is open

B ) 0. 0000 of setting a Stop Loss means customers may cancel or not the position of the Stop Loss.

C ) 0.0000 of Take Profit settings means the client canceled or did not set a Take Profit position.

• 4.4.3 The client can cancel the Pending Orders setting by canceling the settings of that order.
• 4.4.4 Status of implementation of the abolition of the Pending Ordsets is extensive in terms of “the log file.” When such status appears in “the log file,” it means to cancel the Pending orders are already underway.
• 4.4.5 In the event that the client proceeds to cancel the pending orders during the period when the market is not open or the broker makes a mistake in the order of the client, all pending orders of the order are it is possible that the system will be canceled. The client will receive a notification message that is specified in the Trading Terminal.

4.5 Opening Execution

• 4.5.1 The system will open a customer’s order when the following conditions are met:

A ) Opening a sell order from Sell Stop – When the Bid price moves to the same position or past the position of the price specified by the customer in advance, the system will automatically open the selling order.

B ) The release order from Buy Stop—price Ask motion to the same location or at the eye position at the prices that customers schedule a pre-order; the system will automatically open orders.

C ) Opening a sell order from Sell Limit—When the Bid price moves to the same position or past the position of the price specified by the customer in advance, the system will automatically open the selling order.

D ) Opening orders from Buy Limit – When the Ask price moves to the same position or past the position of the price specified by the customer in advance, the system will automatically open the order.

E ) Take Profit Order Processing – For order openers , when the Bid price moves to the same position or past the take profit position specified by the client, the system will automatically close the order.

F ) Stop Loss Order Execution – for the order opener. When the Bid price moves to the same position or past the stop loss position specified by the customer, the system will automatically close the order.

G ) Take Profit—Order Execution for Sellers when the Ask price moves to the same position or past the position of the value The system will bring the closure of water sales orders automatically.

H ) Stop Loss Order Processing – Accepting Sellers: When the Ask price moves to the same position or past the Stop Loss position specified by the customer, the system will automatically close the sell order.

• 4.5.2 In the event that a client’s order or pending orders are in the gap of the price gap (Gap), those orders will be processed according to the rules below.

A. If the order is opened at the time of the price gap, the Take Profit order will be canceled. In the event that the customer places the Take Profit order between the gap (Gap), the system will display a message stating that ” TP canceled gap,” notifying customers.

B. The system is operated by the Take Profit automatically if the gap between the prices at which the orders Take Profit.

C. The system will automatically close the order from the Stop Loss order. If there is a gap between the price at the location of the Stop Loss order, the system will say “SL gap.”.

D. The system will automatically open a purchase order from a Buy Stop and Sell Stop order. If there is a gap between the price at the location of the Buy Stop and Sell Stop orders, the system will say, “started/gap.”

E. The system will automatically open a purchase order from the Buy Limit and Sell Limit orders. If there is a gap between the price at the location of the Buy Limit and Sell Limit orders, the system will say, “started/gap.” If the price gap is small, in some cases the system may execute an order.

• 4.5.3

A. In normal market conditions, the order will be processed by the company at the price specified in the order.

B. If an order is executed in an abnormal market condition, the order price may differ from the order specified. The customer may or may not like it.

• 4.5.4 In the event that the following conditions are met with the client’s account:

A. The margin is the ratio of Leverage in Reggio’s current location taken into account.

B. The volume of all trading positions, 60% or more, placed with one trading instrument and in the same direction (sell or name)

C. All client orders are opened or set up within 24 hours before the market is closed. The company

D. has the right to set “Take Profit for orders.” In the event that the market is closed, the company will subtract one for the Ask price ( for the sales order) and one for the Bid price ( for the order).

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5. Deposit withdrawal of funds

5.1 Processing of funds deposited into the client’s trading account

• 5.1.1 Customers can deposit money into their accounts using the methods and payment systems available in the Personal Area.
• 5.1.2 In the event that the customer is unable to perform the automatic deposit transaction, the client’s deposit request will be processed within 2 days of the business day from the company’s financial department.

5.2 Processing of funds withdrawal from client’s trading account

• 5.2.1 The customer has the right to withdraw money through any payment system that appears in the payment system, which is in the Personal Area or “personal area of the customer.”
• 5.2.2 Although the customer has the right to conduct deposit transactions through any means, the customer’s transaction will be more convenient if the customer processes the deposit and withdraw transactions through the same method.
• 5.2.3 In the event of force majeure, the company has the right to stop, suspend, or cancel all withdrawal transactions and will consider each case.
• 5.2.4 Withdrawal policy of withdrawal requests is processed within two working days from the date we receive the funds.
• 5.2.5 The company can consider information from customers about their source of income and funding sources in order to consider the legality of client deposits and withdrawals and to comply with relevant regulations.
• 5.2.6 If the customer processes at least one deposit or withdrawal transaction via debit or credit card, the client’s withdrawal transaction must be made using the same debit card or credit card belonging to the original bank. Debit and credit cards that have been used to deposit or withdraw transactions at least once will not be able to process internal transfers.
• 5.2.7 If the customer making the transaction is making a deposit via debit or credit card, cash, or credit or debit card, they must have a copy of your debit or credit card, and such a copy will have 6 numbers. First and last 4 characters on the card, including the cardholder’s name, holiday, card’s age, and the cardholder’s signature attached in the copy.
• 5.2.8 If you make a deposit into your account via debit or credit card, and the request is withdrawn within one year from the day that you bring the deposit, it will be credited back to the card. Access cards can withdraw up to 100% of the initial deposit paid. Leave amounts that exceed the initial deposit may be withdrawn fully or partially by bank transfer.
• 5.2.9 The company reserves the right to adjust the amount of financial operations in a merchant account and payment system of the client so as to see the realities and consistency of the client’s trading activities on the company’s platform.
• 5.2.10 In the event of inconsistent transactions, the company may cancel the financial operations that were not found in the payment record system or be canceled. (Billing) In this case, the company reserves the right to cancel any trading operations that have occurred with unverified funds and to restore payments related to these operations, such as commissions. Partners, automatic referral commissions, promotions, bonus lots, etc.
• 5.2.11 Withdrawals can be made when there are open trading positions. You can withdraw up to 90% of the remaining Free Margin, excluding credit, and withdrawals cannot exceed the balance at that time.

Source account	Destination account type	Balance	Credit	Note
Standard	Standard	Received	Received	Credit leave
	Standard+	Received	Received	–
	Raw	Received (min $500)	Not Received	Credit leave
	Pro	Received (min $500)	Not Received	Credit leave
Standard+	Standard	Received	Not Received	–
	Standard+	Received	Received	–
	Raw	Received (min $500)	Not Received	Credit leave
	Pro	Received (min $500)	Not Received	Credit leave
Raw	Raw	Received	Not Received	No Credit
	Pro	Received	Not Received	No Credit
Pro	Raw	Received	Not Received	No Credit
	Pro	Received	Not Received	No Credit

5.3 Internal Transfer

• 5.3.1 Internal money transfer is not an automatic system.
• 5.3.2 Internal money transfers cannot be processed by a third party.

5.4 Financial Security

• 5.4.1 For financial security, the company has the right to request the client to provide information about the client himself in order to confirm the client’s identity in the application for opening a trading account. The company has the right to request information. Regarding additional customer identities, such as copies of passports or other relevant customer identification documents.
• 5.4.2 The company does not allow third parties to conduct financial transactions, both depositing and withdrawing money on behalf of customers themselves.

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6. Commission and other costs

6.1 The client must pay the commission and other related expenses as specified in the contract. The company has specified the commission details on the main website of IUX MARKETS.

6.2 The company has the right to change the terms of the commission and other related expenses without prior notice. The company must notify the change of commission details on the main website of IUX MARKETS in the Company News section. “And in the contract”

6.3 The company has no right to disclose the client’s trading results, commission, or trading fees of clients specified in this agreement.

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7. Communication between the Client and the Company

7.1 The company will use the following specified channels to communicate with customers.

• A. Email within MetaTrader 4 from the company to the client
• B. Channel chat in Personal Area customers.
• C. Phone
• D. Posting
• E. Communicate the company announced on the website’s home.
• F. The chat, the Company will contact the customer based on the customer data stated while opening the application or data that clients move operations profile changes later.

7.2 Online chat service for customers, for the convenience and needs of customers. In the event that the client’s answer is not immediately processed or takes time to process, the company will send an email to a report on making its customers later.

7.3 The client must receive a document confirming various reports related to the client from the company:

• A. Within one hour after the customer sends the email to the company
• B. Immediately send an email within MetaTrader 5
• C. Immediately after the telephone conversation.
• D. Within 7 days after the announcement.
• E. Within 1 hour after the message is posted on the main website

7.4 Investments or transactions of customers are considered confidential to the company. Access to personal information of customers must use a password in the Personal Area only. Customers must keep their logins and passwords. Customer’s confidentiality and best.

7.5 Conversations between customers and employees of the company via the customer’s telephone system are recorded every time. Such conversations are the property of the company for keeping as evidence for the safety of Transaction processing and customer investment.

7.6 The privacy policy of IUX Markets is distinct and separate from the privacy policy of TradingView. When utilizing or analyzing data provided by TradingView Widgets, it is imperative that customers diligently review TradingView’s privacy policy on the TradingView website on a consistent basis. In the event of any loss or detriment incurred as a result of trading activities facilitated by the utilization of TradingView Widgets, it is expressly stipulated that IUX Markets shall bear no liability for such losses or damages, irrespective of the circumstances or causative factors involved.

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8. The process of considering the client’s request or claim

8.1 The process of considering the client’s request or claim regarding the purchase order

• 8.1.1 When there is a problem with the service of the company, the customer has the right to submit a request to the company to hear the explanation of the said problem. The client’s request will be considered 2 days when the company opens. The 2-day work period starts from the time the client submits the request to the company.
• 8.1.2 The client’s request must contain the information specified in the article.
• 8.1.3 In this contract, the customer can submit a request to the Quality Control and Inspection Department from the Customer Feedback on the main website. The company “Claims and disputes for orders” of the company. If the customer submits a complaint in other parts, the company will consider that it is not acknowledged or acknowledged.
• 8.1.4 The claim will be rejected and the client account may be terminated in the following cases:

A. The customer is unable to answer any questions and / or all requests for the company within 5 days from the date of receipt.

B. The company finds that customers use multiple devices while accessing the company’s platform and / or access the platform from multiple IPs that do not comply with general customer behavior and / or may suspect that their account has been compromised and / or used by unauthorized third parties.

C. The Company has reasonable grounds to believe that customers are willing to provide access to third-party accounts.

• 8.1.5 The customer must specify the following information in the customer’s request.

A. Real name and surname

B. Trading account number

C. The date and time of the event in the petition

D. Number of the order in question

E. Detailed description and information about the problem