CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
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Client Agreement

Client Agreement

1. Background

IUX Markets (MU) LTD (the “Company”), being a private company limited by shares incorporated in Mauritius, licensed by the Financial Services Commission (“FSC”) and holding a Global Business License and Investment Dealer (Full-Service Dealer, Excluding Underwriting) License, shall abide to the different laws and legal requirements imposed by the authorities in Mauritius and to generally accepted industry standards.

The agreement shall be governed by and construed in accordance with the laws of the Republic of Mauritius. This ensures compliance with the regulatory framework established by the Financial Services Commission (FSC) of Mauritius under the Securities Act 2005 and related guidelines.

2. Interpretations and Definitions

In these Conditions, the following words and expressions shall have the following meanings:

Abnormal market Conditions: include but not limited to times of rapid price fluctuations of the price, rises or falls in one trading session to such an extent that, under the rules of the relevant exchange, trading is suspended or restricted, or there is lack of liquidity, or this may occur at the opening of trading sessions;

Account shall mean the trading account that Client holds with the Company, designated with a unique account number and used for the purpose of the Client’s trades;

Account Statement shall mean a periodic statement of the transactions credited or debited to an Account;

Agreement shall mean this Client Agreement, with any appendices, notices, and includes the Risk Disclosure Statement and Policy, Execution Policy, Conflict of Interest Policy, and any other policy which is provided to you by us or notified to you as appearing on our  website  or platform, and as periodically amended by us;

Applicable law and/or Regulations shall mean the Mauritius rules or rules of the relevant market, and all other applicable rules, laws, and regulations of Mauritius; 

Business day shall mean any day which is not Saturday, Sunday or a bank holiday in Mauritius or any other holiday which will be announced on the Company’s Website;

Client shall mean the natural person, or a legal entity accepted by the Company as its client to whom services and/or products will be provided by the Company as per the client agreement, and any appendices;

Client money: means money deposited by the Client in his/her/its Trading Account(s), plus or minus any unrealized or realized profit or loss, plus or minus any amount that is due by the Client to the Company and vice versa;

Company shall mean IUX Markets (MU) LTD, incorporate in Mauritius with Company no C23194765;

Contract for Difference (CFD) shall mean the Financial Instrument which is a contract between the parties (described as “buyer” and “seller”), stipulating that the seller will pay to the buyer the difference between the current value of an Underlying Asset and its value at a future time; if the difference is negative, then the buyer pays instead to the seller. The contract for difference refers to the variations in the price of the underlying assets.

Counterparty(ies) shall mean banks and/or brokers through whom the Company may cover its transactions with Clients;

Currency Pair (CFD): Refers to the object or underlying asset of an FX contract based on changes in the value between two currencies. It consists of two currencies (Quote Currency and Base Currency).

Currency/ CFD Spreads means the difference between the Ask and the Bid prices of an Underlying in a Financial Instrument at that same moment;

Contract: means any contract, whether oral or written, for the purchase or sale of any currency or other transaction relating thereto, entered by the Company with the Client.

Derivative: Refers to CFD futures and options contracts related to securities (CFD), indices (CFD), interest or other rates, currencies (CFD), or commodities (CFD).

Discretionary Account means an account where the Client has given authority to another person(s) to trade the account;

Execution: means the execution/completion of client’s orders on the Company’s trading platform, where the Company acts as the Execution Venue to Client’s transactions;

Equity: means the balance plus or minus any profit or loss that derives from any open positions;

Information: means any information that we receive from you or otherwise obtain which relates to you, your Account or our provision or your use of the Services;

Leverage: A ratio in respect of Transaction Size and Initial Margin. For example, 1:100 ratio means that in order to open a position, the Initial Margin is one hundred times less than the Transactions Size;

Margin: means the required funds available in a Trading Account for the purpose of opening and maintaining an Open Position;

FX Contract or currencies (CFD): Refers to a type of asset where the underlying is a currency pair (CFD), which is short for “foreign exchange.”

Open Position: means any position which has not been closed, a Long Position or a Short Position which is not a Completed Transaction.

Services means the services to be provided by the Company under this Agreement;

Spread: means the difference between the Ask Price and the Bid Price of a financial instrument and/or an Underlying Asset in a financial instrument, at the same moment;

Segregated accounts: are accounts which hold funds of the Client(s) separately from the funds of the Company, in and for the interest of the Clients. Segregated accounts may be made available in the following currencies, such as but not limited to the United States Dollar bank account(s) that we maintain for the purposes of receiving, holding and disbursing client money, including client money of other clients of the Company. The Company takes proactive measures in selecting the banks/providers in which funds of Client will be held and to safeguard such funds;

Swap: means the interest added or deducted for holding a position open overnight in CFD trading longer than specific timeframe.

Trading Platform shall mean any online trading platform made available by the Company;

Website: means www.iux.com or any other website that may be maintained and/or operated by the company from time to time;

3. Introduction

a) This client agreement (“the agreement”) is executed between IUX Markets (MU) LTD (“IUX”, “the Company”, “We”, “us”) and the undersigned in the client acknowledgment of this agreement on the date indicated thereto. Collectively the Client and the Company are herein referred to as “the Parties” and individually as the “Party”;

b) With this Agreement, and successful account opening, the Company agrees to open and maintain for the Client, one or more account(s) and to act as principal or agent for the reception, transmission, execution and/or clearance of the Client’s order(s) and/or request(s) for transactions, which relate to the purchase/sale of financial instruments/products, including but not limited to Contracts for Difference (CFDs), financial instruments denominated in currencies (CFD), options (CFD), commodities (CFD), and other financial transactions(s);

​c) By accepting this Agreement, the Client hereby agrees and confirms that Client has read, understood, and accepted the provisions within this agreement, including any supplementary documentation, and policies as displayed on the Company’s website;

d) The Company, its directors, its employees, and any other representative(s), do not offer investment advice, portfolio management, legal, tax or any other advice to the Client. The Client shall make its own assessment of any transaction(s) prior to entering into any such transaction(s). If the Client is unsure whether Client should proceed with the Agreement and/or any transaction(s) it is at the Client’s sole discretion and responsibility to seek independent advice.

e) This Agreement overrides any other agreements, arrangements, express or implied statements made by the Company or any Introducer(s) unless explicitly stated otherwise.

4. General Client Acknowledgements

The Client agrees and acknowledge that:

a) The Company is authorised to execute client orders as principal or agent as it subsequently confirms to clients;

b) The company may act as principal or agent and quote the client’s bid and ask price;

c) The Company shall not trade as principal in securities listed or trade on a securities exchange;

d) The Company shall act as agent when trading in securities listed or trade on a securities exchange;

e) The Company shall act only as principal when trading in Contract for Differences (CFDs) only;

f) When dealing as Principal, the company will disclose to the client by giving notices to the client, through emails.

5. Commencement

a) The Agreement shall commence on the date on which the Client receives notice of successful account opening, and shall continue with full force and effect, unless or until it is terminated;

b) The Company reserves the right at its absolute discretion to accept or reject the Client subject to all documentation provided to the Company, accurately and fully completed by the Client;

c) The Company has the right to request a minimum initial deposit to allow the Client to start using the Trading Platform for Client’s trading activities. The Company also has a right to request the Client to fulfill necessary margin requirements (to make margin calls), as unilaterally determined by the Company, and the Client is obliged to deposit the requested amount in one day, unless other term is contained in a Company’s notice. In case of the Client’s non-compliance with the provisions hereof the Company shall be entitled to terminate or suspend the services and access to the Company’s software until the Client completes the requirements.

6. Services

The Company offers and provides to the Client the Services as follows:

a) The Company will maintain one or more accounts in the Client’s name and will provide the Client with services in relation to Contracts for Difference (CFDs) and Derivatives, where the underlying assets or products may include but are not limited to foreign exchange contracts (CFD), metals (CFD), indices (CFD), stocks (CFD), and commodities (CFD);

b) The Parties hereby confirm that detailed description of the Services and order of their execution shall be agreed in a specification to the present Agreement;

c) Nothing above restricts the Company to hedge the Client’s positions wholly or in part via third parties.

d) The Company will take reasonable steps to ensure that the Client understands the nature of the risks involved related to the different types of investment/products. The client shall acknowledge itself with all online documents of the Company considering risks involved in the Company’s services/products, including risk warnings, risk statements or risk disclosures, as applicable.

e) The Company shall issue to the Client a confirmation of the executed trade within one working day from the time of execution;

f) The Company shall issue a monthly statement of account for all transactions. The Client understands that Client has access to history of trading activities and account balances and may contact the Company at any time with written request;

g) The Company shall at all times ensure that its relevant officers and employees have an appropriate level of training and knowledge related to the products and services and to enable explanation of risks to Clients;

h) The Client understands that Client is required to fund the account(s) before any trading can take place. Each deposit and withdrawal of funds is subject to monitoring and record keeping. When the Client request’s withdrawal of funds, such request is made to the Company in writing;

i) The Company is entitled to execute the transaction notwithstanding that a transaction may not be suitable for the Client. The Company is under no obligation, (unless otherwise agreed in writing or required by law) to monitor or advise the Client on the status of any transaction, or to close out any of the client’s open positions;

j) The Company has the right to request from the Client for information about the Client’s knowledge and experience in the investment field so it may assess whether the service(s) or product(s) is appropriate for the Client. If the Client elects not to provide such information to the Company or if the Client provides insufficient/false information, the Company shall not be able to determine whether the service or product is appropriate for the Client. The Company shall assume that information about Client’s knowledge and experience provided is accurate and the Company shall have no responsibility to the Client if such information is incomplete or misleading or changes or becomes inaccurate unless the Client has informed the Company of such changes.

7. Margin Requirement

a) The Client shall provide and maintain the Initial Margin in such limits as the Company, at its sole discretion, may require from time to time under the Agreements. Such sums of money shall only be paid to the Company’s bank account in the form of cleared funds. It is the Client’s responsibility to ensure that the Client understands how a margin is calculated. Initial Margin is the amount of funds that a trader must deposit in the trading account when opening a trading position.

b) The Client shall pay the Initial Margin at the moment of opening a position. The amount of Initial Margin for each Instrument is defined in the Website.

c) If no Force Majeure Event has occurred, the Company is entitled to change margin requirements, giving to the Client 3 (three) Business Days Written Notice prior to these amendments.

d) The Company is entitled to change margin requirements without prior Written Notice in the case of Force Majeure Event.

e) The Company is entitled to close the Client’s Open Positions without the consent of the Client or any prior Written Notice if the Equity is less than a certain rate depending on the account type as stipulated on the Website.

f) It is the Client’s responsibility to notify the Company as soon as the Client believes that the Client will be unable to meet a margin payment when due.

g) Closing one side of a hedge order will result in the other side not being a hedge order. The system will charge the remaining margin for the Sell order.

8. Payments

a) The Client may deposit funds to the Trading Account at any time.

b) If the Client gives an instruction to withdraw funds from the Trading Account, the Company shall pay the specified amount on the same day that the request to withdraw funds was made, or the next working day if the Client’s request is received outside of normal trading hours, provided that the following requirements are met:

  • the withdrawal instruction includes all necessary information;
  • the instruction is to make a bank transfer to the account of the Client (under no circumstances will payments to third party or anonymous accounts be accepted);
  • at the moment of payment, the Client’s Free Margin exceeds the amount specified in the withdrawal instruction including all payment charges.
    Free Margin refers to the amount of funds in a trading account that is available to open new positions or to cover existing positions.

c) The Client acknowledges and accepts that the expected destination of outgoing transfers/payments will be the same as with the expected destination of incoming funds. The Client will not be allowed to withdraw his funds by any other method, or to any other country, apart from his/her country of origin.

d) The Client may withdraw any of his/her profits that exceed the amount deposited from the specific destination of incoming funds, from a bank account that belongs to him/her, provided that all the necessary evidence is submitted to the Company.

e) The Company shall debit the Client’s Trading Account for all payment charges. In the event that the Client instructs the Company to close the Client’s Trading Account, the net amount payable to the Client shall be the balance amount less any and all bank charges provided the balance amount is greater than the bank charges; if not, then the Client agrees he/she will not receive any amount and the account will be closed without any further transfer of funds taking place.

f) If the Client has an obligation to pay any amount to the Company which exceeds the Equity on the Trading Account, the Client shall pay the amount representing the excess within two (2) working days of the obligation arising.

g) The Company does not ensure that the trading losses will not exceed the total available funds per Client’s trading account(s).

h) All incoming payments shall be credited to the Client’s Trading Account no later than one (1) Business Day after funds are cleared by the Company’s bank.

9. Communications & Notifications 

a) The Client shall provide instructions and request(s) via the Client terminal/Client platform. For the purposes of communication regarding other issues, the Client may also use the registered email, phone number, or live chat. Client Terminal refers to the software application that traders use to monitor their trading activities and execute trades.

b) Any written notice given under this Agreement may be made via the Trading Platform, internal mail, email, facsimile transmission, and/or registered mail.

c) All contact details provided by the Client, e.g., address, email address, or fax number as indicated on the Client account application or to such other last known address as provided by the Client in writing to the Company, shall be used as applicable. The Client agrees to accept any notices or messages from the Company at any time.

d) The Client must inform the Company of any changes connected with the postal address or other registered information immediately by emailing us at: [email protected].

e) Any such written notice shall be deemed to have been served within Business hours:

  • If sent by email – within four hours after having emailed it;
  • If sent by the platform internal mail – within four hours after sending it;
  • If sent by post – seven calendar days after posting it;
  • If posted on the company news webpage – within four hours after it has been posted.

f) Confirmation of transactions, balances, equity, orders/requests, margin calls, etc., either through statements of accounts or through online platforms shall be binding on the Client for all purposes, unless the Client notifies the Company in writing of any error. None of the provisions herein will prevent the Company from correcting any error upon its discovery. In such event, the account will be credited or debited to reflect the correct balance as if the error had not occurred. Whenever a correction is made, the Company will promptly make written and/or oral notification to the Client.

g) Reports of confirmation of orders and statements of accounts for the Client shall be deemed correct, conclusive, and binding upon the Client if not objected to immediately upon receipt and confirmed in writing within one (1) business day after the execution of the Client’s order. The Company provides the Client with access to view the Client’s account at any time online. Failure to object shall be deemed ratification of all actions taken by the Company or the Company’s agents, if so applicable. The Client’s failure to receive a trade confirmation shall not relieve the Client of the obligation to object as set out herein.

h) The Client agrees and understands that it is the Client’s responsibility to send written notice of any change of personal details to the Company promptly.

10. Commission, charges, and other costs

a) The Client shall be obliged to pay the Company the commissions, charges and other costs set out in the Website. Swap charges shall be varied depending on the Client’s account types. The applicable swap rate shall be calculated in accordance with the contract specification available on the Metatrader 5 platform or the Company’s official trading application. Clients may use the Trading Calculator provided by the Company to calculate the cost of Swap for a specific trade. However, such calculations are indicative only and shall not be binding on the Company.

b) The Company may vary commissions, charges, and other costs from time to time. All changes in commissions, charges and other costs will be duly  informed to the client at the minimum of seven (7) days prior to the changes. In the event where the Clients are not satisfied by the changes in commissions, charges, or other costs, the Clients reserve the right to terminate business relationships with the Company.

c) The Client is hereby informed that in the event where the Client has been introduced to the Company by a Partner (Introducer and/or Affiliate) and/or any third party, the Company may pay a fee and/or commission to the Company Partners and/or the Partner directly, for services rendered calculated on the basis of the volume traded by the Client and/or otherwise and/or on the basis of the agreement concluded between the two parties. Upon request from the Client, the Company shall disclose further details.

A Partner (also referred to as an Introducer or Affiliate) is an individual or entity that collaborates with a company to refer or introduce potential clients or customers to the business. In exchange for these introductions, the Partner typically receives compensation, which may be a commission, a fee, or other financial incentives based on the business generated from the referred clients.

d) The Client accepts to be notified if the Company pays commissions/fees to any third party who introduced him or who acts on the Client’s behalf.

e) The Client undertakes to pay all stamp expenses relating to this Agreement and any documentation which may be required for the carrying out of the Transactions.

f) The Client shall be solely responsible for all filings, tax returns and reports on any Transactions which should be made to any relevant authority, whether governmental or otherwise, and for payment of all taxes (including but not limited to any transfer or value added taxes), arising out of or in connection with any Transaction.

g) Any commissions or fees which the Company receives or pays will be affected according to the provisions of Applicable Regulations.

h) The Company shall apply swap charges to open positions held by Clients in financial instruments, including but not limited to CFDs on currencies, commodities, indices, shares, and other instruments offered by the Company, where such positions are held beyond the conditions as shall be specified herein.

i) Swap-free trading conditions (hereinafter the “Swap-Free status”) for trading accounts shall be granted to clients from Islamic countries (hereinafter the “Islamic Account”). In addition, the Company shall apply swap charges to open positions held by Clients who are not from Islamic countries in financial instruments trading, including but not limited to CFDs on currencies, commodities, indices, shares, and other instruments offered by the Company, where such positions are held beyond the conditions as shall be specified herein.

j) Subject to paragraph 10 (i) of the Agreement, Client’s account with Swap-Free status shall not incur swap charges or roll over charges for any opening positions held overnight, in exclusion of opening positions for financial instruments as explicitly specified herein.

k) The Company shall implement the Swap Profile feature. Swap Profile shall grant its Clients an initial allocation of thirteen (13) Swap Life Points regardless of account type, in exclusion of Islamic Account. Each Swap Life Point shall entitle the Clients with Swap-Free status to hold one (1) overnight positions without being subject to swap charges regardless of holding Swap-Free status or not, except for certain instruments that are subject to swap charges, as follows:

  • Currency Pairs (CFD): AUDCAD (CFD), CADCHF (CFD), CADJPY (CFD), CHFJPY (CFD), GBPAUD (CFD), GBPCAD (CFD), NZDCHF (CFD), USDHKD (CFD), and USDJPY (CFD). (Please note that USDJPY pair shall incur swap charges on Wednesdays only)
  • All precious metals and oils (CFD), except XAUUSD (CFD)
  • Indices (CFD): DXY (CFD)
  • Stocks (CFD): all
  • Thematic (CFD): all
  • Thematic Minor (CFD): all

The trading history of the aforementioned instruments shall be regularly reviewed to ensure proper use of swap-free conditions. The Company reserves the right to review, investigate, and where appropriate, adjust, cancel, or void any trades executed in violation of this clause, including revoke swap-free status, without prior notice to the Client.

l) A Swap Life Point shall be automatically deducted from the Client’s account for each overnight holding period that passes the end of the trading day (measured at 00:00 UTC+0), provided that the Client has one or more open positions.

m) Standard, Standard+, Pro, and Raw account types are subject to Swap Profile, with the exception of Islamic Account. If the Clients exhaust the Swap Life Point, the Client’s account shall be classified as non-free swap account and is subject to standard swap charges which are determined by the liquidity provider’s algorithm. Swap charges shall be applied daily to all overnight positions beginning from the next rollover date following the depletion of all Swap Life Points at 22:00 (UTC+0) during winter and 22:00 (BST+1) during summer, based on the Terminal time zone, excluding Saturdays and Sundays. On Mondays, Tuesdays, and Thursdays, swap charges will be credited or debited from the client’s account. On Wednesdays or Fridays (depending on the financial instrument), triple swap charges will be applied. The swap costs will be credited or debited accordingly. Swap rates are subject to daily changes and may include additional price adjustments. For accounts classified as non-free swap accounts, swap charges will be applied to all instruments based on their respective conditions as outlined above.

n) The instruments subject to triple swaps on Wednesdays shall include:

  1. All Currency Pairs (CFD)
  2. All Precious Metals (CFD)
  3. Indices (CFD): only DXY (CFD)
DayTimeSwap Fee
MondayServer TimeStandard
TuesdayServer TimeStandard
WednesdayServer TimeTriple Fee
ThursdayServer TimeStandard
FridayServer TimeStandard 
SaturdayServer TimeNot applied
SundayServer TimeNot applied

o) The instruments subject to triple swaps on Friday include:

  1. All Energy (CFD)
  2. All Indices (CFD), except DXY (CFD)
  3. All Stocks (CFD)
  4. All Thematic (CFD) and Thematic Minor (CFD)
DayTimeSwap Fee
MondayServer TimeStandard
TuesdayServer TimeStandard
WednesdayServer TimeStandard
ThursdayServer TimeStandard
FridayServer TimeTriple Fee
SaturdayServer TimeNot applied
SundayServer TimeNot applied

p) Clients are responsible for monitoring their available Swap Life Points, as displayed on the Company’s trading platform or client portal.

q) If a Client refrains from holding overnight positions for two (2) consecutive days, one (1) Swap Life Point shall be automatically replenished.

r) A Client’s status shall be automatically reverted to Swap-Free status once at least one (1) Swap Life Point has been restored.

s) The maximum number of Swap Life Points a Client may hold at any time is thirteen (13).

t) The Company shall provide automated email notifications to the Clients when:

  1. They obtain or regain “Swap-Free” status;
  2. They are nearing to the fully depletion of Swap Life Points, and
  3. Standard swap charges are about to resume.

u) The Client Portal shall display the Client’s current status as either “Swap-Free” or “Non Swap-Free”, together with relevant information regarding Swap Life Points and applicable charges.

v) In the event that a Client holds multiple accounts, or is the beneficial owner of multiple accounts, the allocation of Swap Life Points shall be shared across all such accounts.

w) If any account under the Client’s possession or beneficial ownership loses Swap-Free status due to depletion of Swap Life Points or otherwise, all other accounts under the Client’s possession or beneficial ownership shall simultaneously lose Swap-Free status.

x) The Company reserves the right to identify linked accounts by identity verification, beneficial ownership, IP tracking, or other reasonable methods to enforce this provision. Any objection to the Company’s decision may be carried out in accordance to the procedures as specified by the Company’s Complaints Management Policy.

y) Subject to paragraph 10 (bb) of the Agreement, Islamic Account shall be granted permanent “Swap-Free” status without the requirement to maintain or use Swap Life Points. However, the Company reserves the right to request additional documentation from Clients who apply for Islamic Account status, to ensure eligibility and prevent misuse.

z) The Swap Profile feature is provided at the sole discretion of the Company and may be amended, suspended, or withdrawn at any time.

aa) The Company reserves the right to disable and/or enable Swap-Free status for Client’s Trading account at any given time, without being obliged to provide any explanation or justification, if it has enough reasons to believe that the Client’s trading strategy imposes a threat to the Company’s smooth operation of its trading facilities or where the Client is abusing the Company’s systems and trading conditions without genuine interest in market exposure / speculation.

bb) The Company reserves the right to take any of the following actions, at any time, in the event that detects any form of abuse, fraud, manipulation, or other forms of deceitful or fraudulent activity committed by the Client, including the violation of the Agreement, ( a ) with immediate effect, to revoke the Swap-free status from any and all real trading accounts of such a client and charge the relevant swap; ( b ) to correct and recover any un-accrued Swap and any related un-accrued interest expenses and/or costs pertaining to any and all of such client’s Swap-free trading accounts during the period for which such Accounts were Swap-free trading accounts; and/or ( c ), with immediate effect, to close all trading accounts of such client, nullify all transactions carried out in such client’s trading accounts and cancel all profits or losses garnered in such client’s trading accounts and/or change the client’s trading conditions or restrict the opening, modification, or closing of such transactions. In this regard, the Company may exercise its rights at its sole discretion and without prior notice without bearing any responsibility or liability.

11. Leverage

a) The Company reserves the right to change the client’s account leverage (whether to increase or decrease it) without prior notice, in accordance with the conditions described on the Company’s website at www.iux.com.

b) We may change leverage settings on 7 calendar days’ notice. In abnormal market conditions or to meet exchange/LP margin changes, we may adjust leverage or margin with immediate effect, notifying you as soon as practicable.

c) The Company reserves the right to:

  • Set leverage in the client’s trading account at no more than 1:800 during periods of extreme market volatility prior to the announcement of significant economic news, which shall apply only to new buy–sell orders; and within 2 (two) hours before market close and 1 (one) hour after market opening, including weekends and market breaks, at no more than 1:500 or reduced by up to 3 times from the original leverage, which shall apply only to positions opened during such periods. Upon conclusion thereof, the system shall recalculate margin requirements based on equity and the selected leverage. Such changes shall affect transactions to be opened within the aforementioned 2 (two) hours and 1 (one) hour.
  • Limit the offered leverage and/or increase the margin requirement before macroeconomic events and/or news that could significantly impact the price of a financial instrument.
  • Leverage for USOIL (CFD) and UKOIL (CFD) is normally set at 1:500 and will be adjusted to 1:50 two (2) hours before market close and one (1) hour after market open, including during periods of high volatility during news events. The exception is UKOIL (CFD), for which leverage will be adjusted to 1:50 30 minutes after market open, in accordance with company policy. This applies only to positions opened during this period. After closing, the system will recalculate margin based on the selected equity and leverage.
  • Leverage for stocks (CFD) is normally set at 1:20 and will be adjusted to 1:50 two (2) hours before market close and one (1) hour after market open, in accordance with company policy. This applies only to positions opened during this period. After closing, the system will recalculate margin based on the selected equity and leverage.
  • Leverage for Thematic (CFDs) is normally set at 1:50 and will be adjusted to 1:5 one hour before the market closes and one hour after the market opens.
  • Leverage for Thematic Minor (CFDs) is normally set at 1:10 to 1:50 and will be adjusted to 1:5 one hour before the market closes and one hour after the market opens, except for US500_20X (CFD), GERMANY40_15X (CFD), CANNABIS_GLB_3X (CFD), and OIL_ETF10X (CFD), which will use the normal fixed leverage. This change only applies to new trades.
  • Leverage for Indices (CFDs) is set between 1:200 and 1:400 normally and will be adjusted to 1:50 2 (two) hours before market close and 1 (one) hour after market open, except for DXY (CFDs) which will have a fixed leverage as normal, which will only apply to positions opened during this period. After expiry, the system will recalculate the margin based on the selected equity and leverage.

d) To effectively manage risk, the Company sets leverage levels based on the client’s account capital, categorized by account type as outlined below:

  • Standard, Raw, and Pro Accounts
LeverageAccount Capital (USD)
1:30000 – 2,000
1:20002,001 – 5,000
1:10005,001 – 20,000
1:50020,001 – 50,000
1:20050,001 – 80,000
1:10080,001 – 100,000
1:50100,001 – 120,000
1:20120,001 +

  • Standard+ Account
LeverageAccount Capital (USD)
1:10000 – 5,000
1:5005,001 – 30,000
1:20030,001 – 50,000
1:10050,001 – 100,000
1:50100,001 – 120,000
1:20120,001 +

e) Information regarding leverage changes is available in the Personal Area. In the event of any discrepancies between the information on this website and the Personal Area, the information in the Personal Area shall prevail.

f) Reasons for not being able to close Hedge orders during periods of extreme market volatility: Due to higher margin requirements, if there is insufficient free margin, the system will not allow you to close Hedge orders.

Example:
When you deposit $200 and open a Buy order of 1 lot and a Sell order of 1 lot on XAUUSD at a leverage of 1:3000, with $50 of free margin remaining, when the leverage changes to 1:500 due to the higher margin requirements, closing the Sell order requires $678 of margin. For the Buy order, which is not a hedge order, the available $50 is not sufficient at that time, lacking $628, and therefore unable to close the Sell order.

12. Client Money & Safeguarding of Client Financial Instruments

a) The Company segregates Client’s money from its own funds and holds it in accordance with applicable laws and regulations. The Company will take all necessary measures to ensure that Client’s money is deposited with a bank which is identifiable separately from the funds belonging to the Company held in corporate accounts, by means of differently titled accounts on the books of the bank(s) and/or other equivalent measures that achieve the same level of protection.

b) On receiving Client’s funds, these funds will be placed into accounts denoted as “Clients Accounts” and the same principle applies for payment processing companies.

c) The client funds with the Company do not form part of the assets of the Company for the purposes of the law relating to insolvency.

d) The client funds deposited with the Company shall be placed with the appointed liquidity providers of the company only upon opening of trades by the client(s).

e) The legal and regulatory regime applying to any such bank(s) or payment processing company in any other jurisdiction may be different from the legal and regulatory regime in Mauritius, and in the event of the insolvency or any other analogous proceedings in relation to that bank and/or payment processing company, the Client’s money may be treated differently from the treatment which would apply if the money was held with a bank in an account in Mauritius, or from any other jurisdiction, accordingly.

f) The Company may hold Client money and the money of other Clients in the same bank account, also known as an omnibus account (a single account combining all of the Company’s Clients’ funds). The Company will not be liable for the insolvency, acts or omissions of any third party referred to in this clause or for any loss suffered as a result of any shortfall in the omnibus account.

g) The Client understands and agrees that the Company will promptly place segregated funds held on the Client’s behalf into “segregated accounts”, known as “client accounts”. The Client also understands and agrees that the Company may hold segregated funds on the Client’s behalf outside of Mauritius or pass money held on the Client’s behalf to intermediate brokers, settlement agent(s) or Over the Counter (OTC) counterparties located outside of Mauritius. The Company will not be liable for the solvency, acts or omissions of any third party referred to in this Agreement.

h) The Company keeps and maintains books and accounting records of the Client money held on behalf of its clients. The Company will perform reconciliations of records and segregated funds with the records and accounts of the money the Company holds in segregated accounts on a daily basis. Any required transfer to or from the segregated account will take place by the close of business on the day that the reconciliation is performed. The Company reserves the right to carry out such reconciliations and transfers more frequently if necessary for the protection of the Company or in the interest of the Client.

i) The Company takes all steps in selecting reputable credit and/or financial institutions for the holding of Client money. The Client understands and agrees that the Company shall not be held liable or have any further obligation in the event that such credit or financial institution, where the segregated funds are held, defaults in its obligations with respect to the segregated funds.

j) In order to deal or effect transactions for the Client’s Account, the Company may at its sole discretion deposit the Client funds with an intermediate broker, credit institution or bank.

k) The Company may maintain merchant accounts in its name with payment service providers used to settle payment transactions of its clients. However, it is understood by the Client and agreed that such merchant accounts are not used for the safekeeping of Client money, but for settlement purposes. It is further understood that such payment service providers normally retain a portion of the deposit as a rolling reserve. This does not affect the balance of the Client’s trading account as held with the Company.

l) When transferring funds to the Company’s accounts, the Client is obligated to consider the requirements and restrictions under applicable legislation and legal acts of the jurisdiction under which the transfer is made.

m) The transfer of funds to the Client’s trading account is made in the currency of the trading account specified for the transfer, regardless of which currency is used. If the transfer currency differs from the trading account currency, the amount transferred will be converted using the Company’s internal exchange rate on the date the payment is posted to the Company’s account.

n) The provisions in this Agreement related to Client money are subject to the terms and conditions of the banks and credit institutions with which such funds are held and through which such funds are transferred.

o) The Client acknowledges and accepts that the Client’s funds may be held together with funds of other Clients in a pooled bank account, and segregated from the Company’s own funds. In the event of a default of the credit institution or other institution that results in a shortfall in the pooled account, the Client may share proportionately in that shortfall.

p) The Company exercises due skill, care, and diligence in the selection, appointment, and periodic review of third parties, including payment service providers and custodians responsible for the safekeeping of Client’s financial instruments and/or funds.

q) The Client authorizes the Company to make deposits and/or withdrawals from the credit institution and/or financial institution and/or any other third-party service provider, on the Client’s behalf, for the settlement of all transactions and amounts payable by and/or on behalf of the Client to the Company or any third-party service provider.

r) The Company undertakes that when maintaining merchant accounts for clearing/settlement with payment service providers, it exercises due skill, care, and diligence in selecting and reviewing such providers, and ensures that services are provided while maintaining the safety of client funds and financial instruments.

s) The Company may place a list of the names of payment service providers on its website for the Client’s reference. The Client understands that funds held with a payment service provider in the EU/UK are subject to EU/UK regulation. The Client agrees that, in case of default by any third-party provider or custodian, the Client must follow the proper process to submit claims and releases the Company from responsibility for the actions or omissions of such third parties.

t) The Company maintains proper record keeping, and conducts internal and external audits for control and transparency.

u) The Client understands and agrees that in the event of the Company’s insolvency, relevant authorities may take control of Client assets and/or funds. If the Company is unable to meet its obligations, client protection may be achieved through segregation of funds. The recognition of Clients’ claims in insolvency may vary by jurisdiction and legal framework. Some jurisdictions may grant Clients “preferential creditor” status, ensuring their funds are not considered part of the insolvent Company’s assets.

v) In the event of insolvency or analogous proceedings involving a financial or credit institution, including payment processors, where Client funds are held, the Company (on behalf of the Client) and/or the Client may only have an unsecured claim. The Client may face the risk that recovered funds may not be sufficient to satisfy their full claim. The Company accepts no liability for losses in such events, and any loss shall be proportionately shared among affected clients, particularly for omnibus accounts.

w) The Client agrees that the Company shall not be liable for any default of any counterparty, bank, payment processor, custodian, or entity holding or transferring Client funds, unless the loss results directly from the Company’s gross negligence, willful default, or fraud.

x) The Client understands that the timing of fund display in the trading account depends on the transfer method used. Deposits and withdrawals may only be made to/from accounts in the Client’s name.

y) The Client confirms that all funds transferred to the Company are of legal origin, legally owned, and rightfully controlled by the Client. The Client shall not fund third-party accounts nor withdraw funds to third-party bank accounts or e-wallets.

13. Representations and Warranties

a) The Client represents and warrants to the Company, and agrees that each such representation and warranty is deemed repeated each time the Client gives an Instruction or Request by reference to the circumstances prevailing at such time, that:

  1. the information provided by the Client to the Company in the “Complete your Profile” Form and the Agreements and/or any subsequent form and/or document provided at the time of registration, and at any time thereafter is true, valid, authentic, accurate and complete in all material respects;
  2. the Client has read and fully understood the terms of the Agreements including the Risk Disclosure;
  3. the Client is duly authorized to enter into the Agreements, to give Orders, Instructions, and requests and to perform its obligations thereunder;
  4. the Client is a legal entity, is duly and lawfully registered and existing under the laws of the jurisdiction of its incorporation;
  5. all actions performed under the Agreements shall not violate the applicable regulations or any law, ordinance, charter, by-law, or rule applicable to the Client or to the jurisdiction in which the Client is resident, or any agreement by which the Client is bound or by which any of the Client’s assets are affected;
  6. the Client consents to the provision of the information of the Agreements by means of the Website and/or any other means which the Company chooses at its sole discretion;
  7. the Client confirms that they have regular access to the internet and consents the Company provides him/her with information, including, without limitation, information about amendments to the terms and conditions, costs, fees, the Operative Agreements, Policies and information about the nature and risks of investments by posting such information on the Company’s Website;
  8. the Client funds, which the Client may deposit with the Company in accordance with the terms of this Agreement are not in any direct or indirect way the proceeds of any illegal activity or used or intended to be used for terrorist financing;
  9. the Client funds, which the Client may deposit with the Company in accordance with the terms of this Agreement, are owned by the Client and are free of any lien, charge, pledge, or other encumbrance or claim by any third party:
  10. the Client has chosen the particular type of services, considering their total financial circumstances into consideration which they consider reasonable under such circumstances;
  11. the Client hereby confirms that if any of its promoters, directors or officers becomes a Politically Exposed Person at any stage during the course of this client agreement, the company will be duly notified and declared;
  12. The Client hereby represents that the purpose of their transaction with the Company is one or more of the following:
  • Speculative;
  • Hedging;
  • Investments;
  • Intraday Trading;
  • Manage Risk.

In the event where the purpose is other than the above, or at any stage during the course of this Agreement the purpose changes, the Client undertakes the strict obligation to notify the Company.

b) The Client shall be under an ongoing obligation to inform the Company if the Client’s tax status changes.

c) If the Client is an employee or contractor of a financial services firm or any other firm that has controls over the financial transactions in which its employees and contractors deal, the Client will give the Company proper notice of this and of any restrictions that apply to Clients’ dealing.

d) The Client will not use the prices the Company makes available to the Client for any purpose other than for their own trading purposes, and the Client agrees not to redistribute the prices the Company makes available to the Client to any other person whether such redistribution be for commercial or other purposes.

e) The Client will use the services offered by the Company pursuant to this Client Agreement in good faith and, to this end, the Client will not use any electronic device, software, algorithm, or any trading strategy or any arbitrage practices (such as but not limited to latency abuse, price manipulation or time manipulation) that aims to manipulate or take unfair advantage of the way in which the Company makes available bid or offer prices. In addition, the Client agrees that using any device, software, algorithm, strategy, or practice in his dealings with the Company whereby the Client is not subject to any downside market risk will be evidence that the Client is taking unfair advantage of the Company.

f) If a situation arises that is not covered under this Agreement, the Company shall aim to resolve the matter and/or handle the situation on the basis of good faith, and where applicable, in accordance with market practice; in such a situation, the Client agrees to provide any information and/or documentation and/or do any such acts, as the Company may request on the basis of good faith, and where applicable in accordance with accepted market practices, in order to respond to such a situation.

14. Force Majeure

a) The Company may, in its reasonable opinion, determine that a Force Majeure Event exists, in which case the Company will, in due course, take reasonable steps to inform the Client. A Force Majeure Event includes without limitation:

  1. any act, event or occurrence (including, without limitation, any national emergency, strike, riot or civil commotion, government actions, acts of terrorism, outbreak or threat of war or hostilities, act of god, earthquake, epidemic, accident, fire, flood, storm, breakdown, interruption or malfunction of power supply, electronic, communication equipment or supplier failure, civil unrest, statutory provisions, lock-outs, or any other international calamity, economic or political crisis, or natural disaster which, in the Company’s reasonable opinion, prevents the Company from maintaining an orderly market in one or more of the Instruments;
  2. the suspension, liquidation, closure of any market, the abandonment, or failure of any event to which the Company relates its Quotes, or the imposition of limits or special or unusual terms on the trading in any such market or on any such event;
  3. the fixing of minimum or maximum prices for trading on a market, a regulatory ban on the activities of any party (unless the company has caused that ban), decisions of state authorities, governing bodies of self-regulating organizations, decisions of governing bodies;
  4. abnormal Market Conditions; 
  5. a financial services moratorium having been declared by appropriate regulatory authorities or any other acts or regulations of any regulatory, governmental, or supranational body or authority;
  6. breakdown, failure or malfunction of any electronic, network and communication lines (not due to the bad faith or willful default of the Company) and DDOS-attacks;
  7. the occurrence of an excessive movement in the level of any transaction and/or underlying asset or underlying market or the Company’s anticipation (acting reasonably) of the occurrence of such a movement;
  8. the failure of any relevant supplier, financial institution intermediate broker, liquidity provider, agent or principal of the Company, custodian, sub-custodian, dealer, exchange, clearing house or regulatory or self-regulatory organization, for any reason, to perform its obligations; or
  9. any event, act, or circumstances not reasonably within the Company’s control and the effect of that event(s) is such that the Company is not in a position to take any reasonable action to cure the default.

b) If the Company determines in its reasonable opinion that a Force Majeure Event exists (without prejudice to any other rights under the Operative Agreements) the Company may without prior Written Notice and at any time, take any of the following steps:

  1. increase margin requirements without notice; or
  2. close out any or all Open Positions at such prices as the Company considers in good faith to be appropriate; or
  3. refuse to accept orders from Clients
  4. suspend or freeze or modify the application of any or all terms of the operative agreements to the extent that the Force Majeure Event makes it impossible or impractical for the Company to comply with them; or
  5. take or omit taking all such other actions as the Company deems to be reasonably appropriate in the circumstances with regard to the position of the Company, the Client and other clients.
  6. increase Spreads;
  7. decrease Leverage;
  8. shut down the trading platform(s) in case of malfunction for maintenance or to avoid damage;
  9. inactivate the Client account;
  10. cancel any pending positions;
  11. reject any deposit requests;
  12. take or omit to take all such other actions as the Company deems to be reasonably appropriate in the circumstances with regard to the position of the company, the Client and other Clients.

c) Except as expressly provided in this Client Agreement, the Company will not be liable or have any responsibility for any type of loss or damage arising out of any failure, interruption, delay, or distortion in performing its obligations under this Client Agreement where such failure, interruption, delay, or distortion is due to a Force Majeure event.

d) The Client acknowledges and agrees that it is the Client’s sole responsibility to obtain, maintain, and ensure the proper functioning of all equipment, software, and connectivity services necessary to access and use the Trading Platform, including but not limited to personal computer, internet connection, telephone and/or other access line. The Company shall not be liable, under any circumstances, for any loss, damage, failure, interruption, delay, or distortion in communication, connectivity, or performance of the Trading Platform arising from the Client’s equipment, internet service provider, or any third-party telecommunication or data service provider.

e) The Client acknowledges that internet connectivity delays, transmission failure, and price feed errors sometimes create a situation whereby the prices displayed on Trading Platform do not actually reflect the market rates. Any trading strategies aimed at exploiting, or are designed to take advantage of errors in prices, concluding trades at off-market prices, taking advantage of these internet delays/technical faults, or other system irregularities are not permissible on the Trading Platform and shall be deemed invalid. The Company reserves the right, at its sole discretion, to review, investigate, and where appropriate, adjust, cancel, or void any trades executed in violation of this clause, without prior notice to the Client. 

15. MISCELLANEOUS

a) Where the Company has reasonable grounds supported by records to suspect fraud, market abuse, or system abuse, it may suspend or unwind affected transactions and adjust profits/costs to the extent necessary to restore the position that would have applied absent the abuse. A written explanation will be provided and the Client may escalate via the Complaints Policy and OFS.

b) The Company reserves the right to suspend, close, or unwind any Transaction that has resulted from any misconfiguration, technical error, or if the Company suspects any fraud, manipulation, arbitrage, or other forms of deceitful or fraudulent activity in a client’s account or multiple accounts with the Company, or otherwise related or connected to any and/or all Transactions.
In such cases, the Company shall be entitled to withdraw any profits and charge any costs that it deems, in its sole discretion, to have been inappropriately gained. The Company shall not be liable for the cancellation of any Transaction or profit, or for any damages or losses resulting from such suspension, closure, or unwinding.

c) In the event that a situation arises that is not covered under this Agreement, the Company will resolve the matter based on good faith and fairness and, where appropriate, by taking actions consistent with market practice.

d) No single or partial exercise of, or failure or delay in exercising, any right, power, or remedy (under these terms or at law) by the Company shall constitute a waiver of such right, nor impair or preclude further exercise of that or any other right, power, or remedy under the Operative Agreements or applicable law.

e) The rights and remedies provided to the Company under the Agreements are cumulative and are not exclusive of any rights or remedies provided by law.

f) In the event of the death or mental incapacity of any of the authorised signatories forming part of the Client, all funds held by the Company will be for the benefit and at the order of the surviving Account Holder(s). All obligations and liabilities owed to the Company will be assumed by such survivor(s).

g) The Client accepts and understands that the Company’s official language is English. The Client should always refer to the Company’s main website for official information and disclosures regarding its operations. Any translations or information presented in languages other than English on local websites are provided for informational purposes only and are not legally binding. The Company assumes no responsibility for the accuracy or completeness of such translated content.

16. TERMINATION

a) Without prejudice to the Company’s rights under this Agreement to terminate immediately without prior notice to the Client, Party to this Agreement may terminate this Agreement by giving the other Party a written notice of such termination of thirty (30) days.

b) The Client understands and agrees that the Company may terminate this agreement at any time, by means of written notice to that effect, if the Client is in repeated or serious breach of this agreement, or the company reasonably suspects that the information provided by the client is false, or there is suspicion that the Client’s account is used for illegal purposes, or the Client has behaved in an abusive or threatening manner towards the Company’s employees, directors, officers, representatives, or if the Company believes that the Client has changed physical location without notifying the Company of such change, and the Company believes that the activities of the Clients accounts are no longer in accordance with the terms of this agreement, and/or if the Client does not provide updated and true information and/or at the discretion of the Company;

c) In the event of insolvency and/or liquidation, the Client shall provide the Company the relevant letters of administration/executorship or any other legal document so that the Company may act in accordance with instructions and/or take relevant action accordingly. The Client acknowledges that the Company will not be held responsible for any kind of losses and/or any charge/costs in the Client’s accounts during the period of incapacity or insolvency/liquidation.

d) Upon termination of this Agreement, the Company shall be entitled without prior notice to the Client to cease to grant the Client access to the platform.

e) Upon termination of this Agreement, all amounts payable by the Client to the Company shall become immediately due and payable including but without limitation, all outstanding fees, charges, and/or commissions, any dealing expenses incurred by terminating this Agreement and/or charges incurred for transferring the Client’s investments to any other investment firm, and/or any losses and expenses realized in closing out any transactions or settling or concluding outstanding obligations incurred by the Company on the Client’s behalf.

f) Once notice of termination of this Agreement is sent or upon termination, the following shall apply:

  1. The Client will have an obligation to close all Open Positions. If Client fails to do so, upon termination, the Company will close any Open Positions at current Quotes;
  2.  The Company will be entitled to refuse to open new positions for the Client;
  3. The Company will be entitled to refuse to the Client to withdraw money from the Client Account and the Company reserves the right to keep Client’s funds as necessary to close positions which have already been opened and/or pay any pending obligations of the Client under the Agreement.

g) Upon Termination any or all the following may apply:

  1. The Company has the right to combine any Client Account(s) of the Client, to consolidate the Balances in such Client Accounts and to set off those Balances with obligations of the Client towards the Company;
  2.   The Company has the right to close the Client Account(s);
  3. The Company has the right to convert any currency;
  4. The Company has the right to close out the Client’s Open Positions at current Quotes;
  5. In absence of illegal activity or suspected illegal activity of the Client or instructions from the relevant authorities, if there is Balance in the Client’s favour, the Company will (after withholding such amounts that in the Company’s absolute discretion considers appropriate in respect of future liabilities of the Client towards the Company) pay such Balance to the Client as soon as reasonably practicable and supply him with a statement showing how that Balance was arrived at and, where appropriate, instruct any nominee or/and any custodian to also pay any applicable amounts. Such funds shall be delivered in accordance with the Client’s instructions to the Client. It is understood that the Company will affect payments only to an account in the name of the Client. The Company has the right to refuse, at its discretion, to affect third party payments.

h)The Company reserves the right at its absolute discretion to suspend the Client’s account without notice, in case of any abuse, or several erroneous requests, or insufficient account funds or any action by the Client that may lead to the detriment of the Company.

17. Personal Data & Recording

a) The Company may collect, use, store or otherwise process personal information/data provided by the Client in connection with the provision of the services. The Company may be subject to applicable data protection laws as amended from time to time. The Client confirms having read and understood the Company’s Privacy Policy, which is made available on the website and during the account opening process.

b) The Client represents that where the Client is a non-physical person providing personal data of any individual, or where the Client is an individual providing the Company with personal data of any third party, the Client undertakes and warrants that:

  • such personal data is collected, stored, used, and processed in accordance with the provisions of this Agreement,
  • such individual has been informed, has consented to the processing of their personal data, and
  • they have been made aware of their rights concerning the processing of their personal data.
    The Client acknowledges that the Company relies on this data to fulfill legal obligations and execute the Agreement.

c) The Company is obliged, upon the Client’s request, to supply a copy of any personal data it may hold about the Client, provided that the Client pays a reasonable service fee which reflects the time, cost, and effort incurred by the Company.

d) The Client expressly consents to the Company transmitting Client information to any third parties as necessary for implementing services or executing operations arising from this Agreement.

e) The Parties understand and agree that telephone conversations may be recorded. All instructions and requests received by the Company will be considered binding. Recordings will be the sole property of the Company and may serve as conclusive evidence. The Client agrees that the Company may provide such recordings to courts, regulatory bodies, or governmental authorities when required. These recordings may also serve as evidence in cases of insider dealing, market manipulation, or legislative breaches.

f) The Client understands and agrees that all communications related to the Client’s account(s)—including but not limited to orders, requests, and transfers—may be recorded. The Client consents to such recordings and waives any right to object to their use in legal or regulatory proceedings. Copies of recordings, trading history, and other electronic communications may be made available to the Client upon written request.

g) The Company will retain all records and copies of communications for a minimum of seven (7) years.

h) The Client agrees to use the Company’s official communication channels. Failure to do so may result in the Client being held liable.

i) The Client accepts that the Company and/or its authorized third-party providers may contact the Client for service or marketing purposes via telephone or other means. The Client agrees to such communication and confirms it does not constitute a violation of the Client’s privacy rights. The Client may opt out by contacting the Company at [email protected].

j) The Client acknowledges that for compliance with FATCA and CRS regulations, the Company has the right to request any necessary documentation or information related to tax residency. The Client agrees to provide such information immediately or within a reasonable timeframe. The Client also understands and accepts that the Company may be obligated to disclose such data to relevant authorities or trade repositories for regulatory purposes.

18. Confidentiality & Waiver

a) The information which the Company holds about the Client is confidential and should not be used for any other purpose other than in connection with the provision of the services and products. Information of a confidential nature shall be treated as such provided that such information is not already in the public domain or in the legal possession of the Company and was not subject to an obligation of confidence or non-disclosure at the moment of its receipt by the Company. The Client understands and agrees that information of a confidential nature shall only be disclosed by the Company to any entity/person, in the following circumstances:

  1. In compliance with the Foreign Accounting Tax Compliance Act (FATCA) and the Common Reporting Standard (CRS);
  2. Where required by law or as requested by regulatory and/or enforcement authorities, courts and/or similar bodies which have jurisdiction over the Company;
  3. To investigate or prevent fraud or other illegal activity;
  4. To those members of the Company personnel who require information for the performance of their duties or to any third party in connection with the provision of services to the Client by the Company;
  5. At the Client’s request or with the Client’s consent;
  6. To the Company’s consultants, lawyers, auditors, provided that in each case the relevant professional shall be informed about the confidential nature of such information and commit to the confidentiality;
  7. In any legal proceeding as between the Parties;

19. Default

a) The Parties understand and agree that each of the following constitutes, but is not limited to, an “Event of Default”:

  1. The failure of the Client to provide any initial margin and/or hedged margin, or other amount(s) as required for the performance and/or obligation(s) arising from this Agreement;
  2. The failure of the Client to perform any obligation(s) due to the Company;
  3. The initiation by a third party of proceedings for the Client’s bankruptcy or winding-up or for the appointment of an administrator or receiver in respect of the Client or any of the Client’s assets, or if the Client makes an arrangement with creditors or any procedure which is similar to any of the above is commenced in respect of the Client;
  4. Where any representation or warranty made by the Client is or becomes untrue;
  5. Where the Client is unable to pay the debts as they fall due;
  6. Where the Client becomes incapacitated or unable to carry out obligation(s) for whatsoever reason;
  7. Any other circumstance where the Company reasonably believes that it is necessary or desirable to take any action to protect its interest;
  8. The Client attempts and/or performs any of the actions which shall be determined by the Company as fraud, manipulation, deceitful activity in Client’s account(s) as held by Company;
  9. The Client has carried out trading, which is excessive, without legitimate intent, to profit from market movements, which may be considered as market abuse, etc.

b) In an event of default, the Parties understand and agree that the Company reserves the right, and at any time without prior written notice to take one or more of the following steps;

  1. Close out all or any of the Client’s open positions at current quotes;
  2. Debit the Client’s trading account(s) for the amounts which are due to the Company;
  3. Close any or all of the Client’s trading account(s) held with the Company;
  4. Refuse to open new trading account(s) for the Client;
  5. Adjust the Client’s trading account balance to remove illicit profit.
  6. To take any other action which is reasonable and fair, in order to protect the interest and reputation of the Company.

20. Prohibited Actions on the Trading Platform

a) The Client shall not unlawfully access or attempt to gain access, reverse engineer or otherwise circumvent any security measures that the Company has applied to the Trading Platform.

b) The Client shall use the Trading Platform only for the benefit of his Client Account and not on behalf of any other person.

c) It is absolutely prohibited to take any of the following actions:

  1. Use any software, which applies artificial intelligence analysis to the Company’s system and/or Trading Platform;
  2. Intercept, monitor, damage or modify any communication which is not intended for him;
  3. Use any type of spider, virus, worm, Trojan-horse, time bomb and/or any other codes and/or instructions that are designed to distort, delete, damage and/or disassemble the Trading Platform and/or the communication system or any system of the Company;
  4. Send any unsolicited commercial communication not permitted under applicable law or Applicable Regulations;
  5. Do anything that will, or may violate the integrity of the Company’s computer system or Trading Platform or cause such system(s) to malfunction;
  6. Take any action that could probably allow the irregular and/or unauthorized access of the Trading Platform;
  7. Use (or allow another person to use) any software, program, application or other device, directly or indirectly, to access or obtain information through the Trading Platform or automate the process of accessing or obtaining such information;
  8. Use the Trading Platform in contravention of this Agreement.

d) The Company prohibits trading strategies or other other prohibited operations aimed at exploitation of the Company’s services. The prohibited trading strategies or other other prohibited operations including, but not limited to:

  1. Network issues/delay;
  2. Internet connectivity delays;
  3. Price feed errors:
  4. Technical errors; 
  5. Risk free profiting;
  6. Client’s account operations that indicate that the Client aims to exploit and/or benefit from the internal transfer offering;
  7. Client’s trading activity patterns that indicate that the Client solely aims to benefit financially without being genuinely interested in trading the markets and/or in taking market risk;
  8. Internal hedging within the Client’s account and/or in coordination with other parties;
  9. Exploitation of our ‘negative balance’ policy;
  10. Fraud;
  11. Manipulation;
  12. Cash-back / bonus/ price arbitrage;
  13. Trading with the sole aim of generating third party commission;
  14. Trading exclusively and/or the majority of the volumes during illiquid periods; 
  15. Uses EAs in bad faith;
  16. Hedging in bad faith;
  17. Use of excessive leverage
  18. Expected price gap abuse;
  19. Trading on off-market quotes;
  20. Churning;
  21. Overloading the system with orders;
  22. Multiple account operation which includes:
    • accounts operating from the same location;
    • using/indicating the same IP address / ID / phone number / etc;
    • multiple accounts displaying the same deposit and withdrawal patterns;
    • accounts showing similar or identical trading patterns; or
    • accounts sharing the same device or any other forms of deceitful or fraudulent activity; and
  23. Other factors create a situation whereby the prices displayed on Trading Platform and/or Personal Area do not actually reflect the accurate and up to date market rates and/or balances and/or transactions in trading accounts.

e) Trading strategies or other operations aimed at exploiting errors in prices, spreads, trading, commissions, third party commissions,other trading conditions and/or at concluding trades at off-market prices, or any other technical error or taking advantage of these factors are not permissible on the Trading Platform or the Personal Area, and shall constitute all Transactions carried and/or profits or losses garnered as invalid. If the Company reasonably suspects based on the Client’s trading strategy or other behavior’s, that he deliberately and/or systematically exploits or attempts to exploit such errors in prices and/or off-market prices, the Company is entitled to take one or more of the following countermeasures:

  1. Restrict or block Client’s access to the Trading Platform;
  2. Close the Client Account and/or close all accounts involved,including, without limitation all other accounts held by the same account holder and/or accounts of another Client which the Company considers to be involved in the above activity immediately by giving written notice;
  3. Disabling trade opening and/or closing and/or modification;
  4. Take legal action for any losses suffered by the Company;
  5. Make the necessary corrections or adjustments on the account(s) involved including, without limitation, adjusting the spreads/commissions available to the Client;
  6. Restrict the access of the involved account(s) to streaming, instantly tradable quotes including, without limitation,providing manual quotations only and submitting any Orders to Company’s prior approval;
  7. Cancel from the account(s) involved any historic trading profits that Company can document as having been gained through such abuse of liquidity at any time during the client relationship;
  8. Take any other action deemed necessary at Company’s discretion;
  9. To confiscate any profits and/or revenues earned directly or indirectly from such errors and/or charge the Client additional fees in these cases and/or to nullify any profit/loss generated, and refund the original amount of deposit,excluding any deposit and withdrawal charges and/or to set-off the balances from any unjustified amounts generated from such errors.
  10. To refuse to the Client to withdraw money from the Client Account.
  11. To prohibit the Client from registering new trading account(s). In the event where the Client opens new accounts, the Company reserves the right to terminate the trading account(s) and confiscate any profits and/ or revenue earned by such new trading account(s) immediately.

21. Execution of Orders

a) The Client shall not proceed in any action or inaction that could potentially allow irregular or unauthorized access or use of the platform and/or unauthorized access to the Client’s trading account(s). If such an event occurs, the Company reserves the right to suspend, terminate, or limit access to the platform if the Company reasonably suspects or determines any abuse, manipulation, or other misuse of the trading system or account(s).

b) When using the Services, the Client shall not perform any act or omission that may violate, disrupt, damage, or cause malfunction to the platform or to any system of the Company.

c) The Client is not permitted to publish, transmit, or reproduce any information (in whole or in part) in any format to third parties without the Company’s written consent. The Client must not alter, obscure, or remove any copyright, trademark, or other legal notices on the Company’s software.

d) All trade requests are subject to size and market conditions. If the requested trade size exceeds what the Company can fulfill at any given moment, the order may be partially executed or rejected entirely, at the Company’s sole discretion.

e) The Client understands, accepts, and confirms that the trading history available on the software may be archived by the Company. Archived trading and non-trading history shall remain accessible or downloadable through the platform or upon written request.

f) The Company confirms that all Client records—trading and non-trading, current and archived—shall be maintained for at least seven (7) years following the termination of the business relationship, and in accordance with applicable laws and regulations.

g) The Company reserves the right to suspend, close, or cancel any transaction that results from a misconfiguration, technical error, or if there is suspected fraud, manipulation, arbitrage, or other deceitful or fraudulent activity. The Company may withdraw any profits or charge costs deemed inappropriately gained and is not liable for any resulting losses.

h) The Client agrees to keep confidential and not disclose any passwords, login details, or access data to any unauthorized party. The Client must notify the Company immediately in writing upon suspicion of unauthorized access. The Company is not liable for losses due to third-party misuse unless directly caused by Company negligence.

i) The Client agrees to cooperate with any investigation or inquiry conducted by the Company related to misuse or suspected misuse of access credentials or trading activity.

j) The Client is solely responsible for all orders placed using their access credentials. In the case that a representative is authorized to act on behalf of the Client, the Client remains fully liable for all resulting orders and instructions.

k) The Client acknowledges that the Company bears no responsibility for any unauthorized access to the Client’s information when such information is transmitted via the internet, email, telephone, or other communication means.

l) If the Company suspects any form of fraudulent activity such as manipulation or swap-arbitrage, the Company reserves the right to close all open positions, deduct or add penalties, annul any related profits, and deny further requests from the Client regarding swaps or future exemptions.

m) The Company is authorized, without prior notice, to transfer funds or financial instruments between any of the Client’s accounts (or through clearing institutions) to meet margin requirements or settle debit balances. The Company shall confirm such transfers in writing within a reasonable timeframe.

n) Subject to this Agreement, all Client orders are placed via the electronic platform. Acceptance or rejection of orders will be indicated within the platform interface. If uncertain, the Client should contact the Company to confirm order status.

o) It is the Client’s responsibility to understand how each order affects their open positions—whether it increases exposure, reduces exposure, opens a new position, or closes an existing one. Accepted orders will be processed on a “first in, first out” basis, depending on the order of submission and acceptance.

p) The Client understands that positions may only be opened or closed during the trading hours of the relevant market. Orders cannot be placed outside these hours unless otherwise permitted by the Company under specified conditions.

q) The Client may view account details, equity, and margin levels via the electronic platform. The Client is responsible for reviewing trade confirmations, positions, and balances, and for making decisions accordingly. The Company may provide clarification upon reasonable request.

r) The Client must not use the trading terminal or the Company’s website to assist in any illegal financial activities or transactions.

s) The Client agrees that the Company does not support trading operations using additional functions of the Client Trading Terminal, including but not limited to Trailing Stop, Expert Advisor, and/or any other automated processes (collectively “Additional Functions”). The use of Additional Functions are executed solely at the Client’s own risks and responsibility, as their performance depends directly on his/her trading terminal and the Company bears no responsibility whatsoever. The Company reserves the right, at its sole discretion and without prior notice, to cancel, suspend, disable, or otherwise restrict the operation of the Additional Functions in the event that:

  1. such Additional Functions result in the placement of orders that are economically unreasonable; or
  2. the use of such Additional Functions is deemed to exploit system vulnerabilities, latency, or technical irregularities;
  3. in such cases, the Company reserves the right to cancel or reverse any orders or trades arising from the use of Additional Functions.

22. Cancellation & Modification Requests

a) The Client acknowledges that it may not be possible to cancel or modify an order. The Client understands and agrees that if an order cannot be cancelled or modified, the Client is bound by the execution of the original order and cannot hold the Company liable in such an event.

b) The Client furthermore understands and acknowledges that attempts to modify or cancel and replace an order can result in an over-execution of the order, or the execution of duplicate orders, that the Company’s systems do not prevent over-execution on duplicate orders and that the Client shall be responsible for all such executions.

c) The Client agrees not to assume that any order(s) has been executed or cancelled until the Client has received confirmation from the Company with regard to order execution.

d) The Client is responsible for the Client trading account(s) and to know the status of Client’s pending orders before entering into any other additional orders. The Client agrees to contact the Company in the event the Client is unclear on the status of order(s).

e) The Client agrees to regularly review the Client’s online account statement and to be informed of the status of the account(s) and/or client’s orders.

23. Settlement Date Offset Instructions

a) The Client agrees to provide the Company with offset instructions on positions that are open prior to the settlement date, i.e., at least one business day prior to the settlement or value day. Alternatively, sufficient funds to take deliveries or the delivery documents must be in possession of the Company within the same period described.

b) If neither instructions, funds nor documents are received, the Company, may without notice, either offset Client’s position or roll Client’s positions into the next settlement time period or make or receive delivery on behalf of Client upon such terms and by such methods deemed reasonable by the Company in its sole discretion.

24. Currency Fluctuation Risk

a) In the event that the Client instructs the Company to enter into any foreign exchange transaction(s), any profit or loss arising as a result of a fluctuation in the exchange rate affecting such currency will be entirely for the Client’s account and risk, and all initial and subsequent deposits for margin purposes shall be made in USD, or another currency which Company may accept, in such amounts as Company may require, with subsequent deposits being in the same currency as the initial deposit and the Company is authorized to convert funds in the Client’s account for margin into and from such foreign currency at a rate of exchange determined by the Company in its sole discretion on the basis of the prevailing money market rates.

25. DISPUTE RESOLUTION

a) The Parties agree that they will aim to resolve any dispute that may occur as between themselves, in relation to the Agreement, any transaction(s), calculation(s) of payments, and any other action(s) through amicable negotiation;

b) If any conflict situation arises, the Client has the right to lodge the written complaint with the Company as soon as reasonably practicable following the occurrence of the event;

c) The Client should follow the procedure set in the Complaints Handling Policy as provided on the Company website;

d) The Client should file the complaint and send description and date of occurrence along with any supporting documentation to the following email address:      [email protected]

e) The Company has the right to dismiss/reject the complaint in case such complaint does not comply with the requirements set within the Complaints Handling Policy.

f) It is agreed between the Parties that disputes not mentioned in agreements and/or the Complaint Handling Policy may be resolved in accordance with common market practice and at the sole discretion of the Company.

g) As a general rule, the complaint should contain the minimum information which is full particulars of the Client, trading account number, date and time of the dispute, brief description of the dispute, the Client’s proposed solution, the amount of the claim and calculation if of monetary value, the circumstances which led to the dispute including any evidence to be included.

h) The Client understands that the Company reserves the right to study the claim, and to respond to the dispute/complaint by requesting additional documents and information from the Client, if so required. The Client understands that the server of the Company and the logs kept serve as main basis of evidence and hold substantial value. The Company is not responsible for incomplete transactions, and does not indemnity financial damage or emotional distress suffered by the Client in connection with the loss of profit and/or monies deposited.

i) The Company shall not be liable to the Client in regard to any indirect, consequential or non- financial damage.

26. Risk of loss

a) All transactions effected from the Client’s accounts, and all market price fluctuations of financial instruments in those accounts, are at the Client’s sole risk. The Client is liable at all times and under all circumstances. By accepting this Agreement and maintaining a business relationship with the Company, the Client warrants that they are financially capable and willing to sustain any potential losses that may occur.

b) The Company is not responsible for the Client’s contractual obligations or for any delays in transmission, delivery, or execution of Client orders or requests due to malfunctions in communication systems or other causes beyond the Company’s control. The Company shall not be held liable for the loss of any margin deposits arising directly or indirectly from the bankruptcy, insolvency, liquidation, receivership, custodianship, or assignment of any bank, clearing broker, exchange, or related entity.

c) The Client understands and accepts that trading financial instruments—including, but not limited to, stocks (CFD), options (CFD), futures (CFD), currencies (CFD), foreign stocks (CFD), bonds, and Contracts for Difference (CFDs)—involves significant risk of loss. Trading CFDs, in particular, is high-risk and may not be suitable for all investors. Losses may exceed the initial investment.

d) The Client acknowledges and accepts that trading on foreign markets, including those linked to domestic markets, may expose the Client to additional risks. Such markets may be governed by regulations that provide varying or reduced levels of investor protection. The Client should seek to understand the rules applicable to each specific transaction.

e) The Client understands that electronic trading platforms rely on computer-based systems for order routing, execution, matching, clearing, and registration. These systems are susceptible to disruptions or failures. The Client’s ability to recover any resulting losses may be limited by the liability policies of the system providers, markets, clearing houses, or brokers.

f) The Client confirms awareness of currency-related risks, including the possibility of loss from adverse currency movements. The Company highlights the high-risk nature of trading and the potential for total or partial loss of invested capital. The Client assumes full responsibility for all transactions and releases the Company from any liability related to delays in transmission or execution, force majeure, or technical failures.

g) The Client acknowledges and confirms having read the risk statement available on the Company’s website and agrees to review the site, platform notices, and communication channels regularly for any updates, changes, or risk-related notifications.

27. Risk Acknowledgement

a) The Client understands and acknowledges that investing in leveraged foreign exchange transactions, Contracts for Difference (CFDs), and other financial instruments is speculative, carries a high level of risk, and is suitable only for clients who can bear the risk of loss of their margin and/or entire investment.
The Client understands that price fluctuations in currencies (CFD) contracts can result in total or partial loss of funds.
The Client certifies that they are financially and/or otherwise capable of assuming the trading risks and, in consideration of the Company opening the Client’s account(s), agrees not to hold the Company responsible for any losses resulting from the Client’s trading activities or following any suggestions or recommendations by the Company’s employees, agents, or representatives.

b) The Client acknowledges that Client has received no guarantees from the Company or from any of its employees, directors, officers, representatives or any introducer or entity with whom Client is conducting the account and has not entered into this Agreement in consideration of or in reliance upon any such guarantees or similar representations.

28. Website Usage

a) The Client understands and agrees that the website of the Company provides Client with information and the Client understands that the Company aims to provide the appropriate and up-to-date information on the website however this is not guaranteed at all times, and the Client is warned to proceed with caution prior to any decision and trading activity, and to seek independent professional advice if so required.

b.) The Client understands that at all times Client should rely on the transaction confirmations and statements as the official records of the Client’s trading account(s).

c) The Client understands that information, which may include market data, news, research, financial analysis, commentary, or tools is for information only purposes and is not an advice or recommendation or solicitation. The information provided on the website is not customized for the Client and the Client must make own investment decisions.

d) The Website may also include hyperlink(s) to third-party websites and the Company is not responsible for the information or content provided by such third-party websites. Any market data, news and other information available to the Client through the Website or third-party link, is for Client’s use only, and should not be retransmitted or republished in any form without the written consent of the Company.

e) Products and/or services, as well as associated fees, charges, interest rates, and balance requirements may differ among geographical locations. Not all products and services are  offered at all locations. The Client agrees that Client will not engage in activities related to the website that are contrary to applicable law, regulation or the terms of any agreement Client has with Company.

f) Market commentary, news, or other information is subject to change and may be withdrawn at any time without notice.

29. Affiliates

a) The Client when and if introduced to the Company through an affiliate, acknowledges and confirms that the Company is not responsible for the conduct and/or representations of the affiliates or its associated persons while representing the Client to the Company;

b) The Client agrees to waive any claims against the Company and to indemnify and hold the Company harmless from any actions and/or omissions of the affiliates and/or associated persons/entities. The Client acknowledges and confirms that the Company does not bear any responsibility for any agreement(s) reached between the Client and/or any affiliates. The Client confirms the understanding that the affiliates act independently or as agent of the client and that the affiliate is not authorized to make representations related to the Company or its services or to act on behalf of the Company;

c) The Client agrees that the Company reserves the right to provide the Client’s affiliates and associated persons with information related  to  the  transactions  of  the  Clients  accounts,  and Client confirms that additional costs, including but not limited to increased spread, commission, fees mark up, mark down, etc. may be applicable in cases where the Client is introduced to the Company via affiliate and/or associated person/entity. The Client acknowledges and confirms that the Company is acting as principal, and the Client’s affiliate, if any, may be provided with a “view only” access to  one  or  more  terminals,  including  terminal access through internet browser, to electronically monitor the  activities  of  the  Clients accounts as introduced by the affiliates to the Company.

30. Governing Law & Jurisdiction

a) This Agreement shall be governed by and construed in accordance with the laws of the    Republic of Mauritius;

b) In the event of a dispute arising out of this Agreement, the Client irrevocably agrees that the Parties shall first seek settlement of that dispute with the Company as per the complaint handling policy.;

c) The Financial Services Commission, Mauritius is also deemed as part of process for external dispute resolution with the aim of settling any dispute(s);

d) No action, regardless of form, arising out of transactions from this Agreement may be brought by the Client after three months having elapsed from the day that the cause of action arose.

e) Notwithstanding any other provision of this Agreement, in providing Services to the Client the Company shall be entitled to take any action as it considers necessary in its absolute discretion to ensure compliance with the relevant market rules and or practices and all other applicable laws under the jurisdiction of the Republic of Mauritius.

31. Severability

a) This Agreement and any attachments, terms and conditions, statements, and confirmation constitute the entire agreement between the Parties with respect to the subject matter hereof;

b) If any provision or condition of this Agreement shall be held to be invalid or unenforceable by any court, or regulatory or self-regulatory agency or body, such provision shall be deemed modified, or if necessary, rescinded in order to comply with relevant court order, or regulatory body. The validity of the remaining provisions and conditions shall not be affected, and this Agreement shall be carried out as if such invalid or unenforceable provision or condition was not contained herein.

32. Binding Effect

a) This Agreement shall be continuous and shall cover all account(s) of the Client at any time opened or reopened with the Company irrespective of any changes at any time in the personnel of the Company or its successors, assigns, or affiliates;

b) This Agreement including all authorizations shall insure to the benefit of the Company, its successors and assigns, whether by merger, consolidation or otherwise, and shall be binding upon the Client or the estate, executor, trustees, administrators, legal representatives, successors and assigns of Client.

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    • IUX Markets (MU) Ltd. is authorized by the Financial Services Commission (FSC) in Mauritius, with the Investment Dealer license number GB22200605, registered at Ebene House, Hotel Avenue, 33 Cybercity, Ebene, 72201, Mauritius and having its physical office at Office 713 7th Floor, Nexsky Building Ebene Cybercity, 72201 Mauritius.

    Transactions are managed by UAB Woxa Corporation Limited Registration no. 306190125 having its registered address at Architektų g. 56-101, LT-04111, Vilnius, Lithuania.

    Risk Warning: Please note that CFDs trading and other credit products trading is high risk and is not suitable for all investors. Trading financial instruments may result in losses as well. To be profitable and losses that can exceed the initial investment. Before the transaction, be sure to understand all the risks and should receive unbiased advice if necessary. Under no circumstances shall IUX Markets have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any investing activity. This information is not intended for residents of countries or jurisdictions under significant sanctions, such as: Afghanistan, Barbados, Belarus, Burkina Faso, Cameroon, Central African Republic, Cuba, Democratic Republic of Congo, Haiti, Iran, Libya, Mali, Mozambique, Myanmar, Nicaragua, North Korea, Russia, Senegal, Sudan, Syria, Tanzania, Venezuela, Yemen, and Zimbabwe. All trading-related information on the IUX website is not intended to solicit residents of Australia, Canada, Japan, Malaysia, Ukraine, the United Kingdom, the United States, or any member state of the European Union (EU). This website is not designed to encourage or promote trading activities. Please note that leveraged margin trading carry significant risks, including the potential for rapid financial losses.

    IUX ensures the security and privacy of its customers by complying with the PCI DSS. Through partnerships with card processors audited under PCI DSS requirements, we prioritize the safety of customer funds and data.

    © 2024 IUX Markets (MU) Ltd.

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